Summary
Overview
Work History
Education
Skills
Timeline
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Aesha Jones-wall

Willow Grove,Pa

Summary

Dynamic and dependable professional with a proven track record at Instacart, excelling in customer service and efficient delivery logistics. Recognized for enhancing client satisfaction through clear communication and timely deliveries. Skilled in problem-solving and maintaining strong relationships, ensuring a positive experience for all customers.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Instacart
05.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained strong relationships with clients through proactive communication and personalized service.
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CNA

Conemaugh Memorial Medical Center
11.2022 - 04.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

COVID-19 Tester

Docs Healthcare
04.2020 - 10.2022
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.

Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain

Caregiver

Affordable Home Health Care
07.2018 - 01.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.

Cashier

Primark
07.2017 - 08.2019
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Greeted customers entering store and responded promptly to customer needs

Education

Murrell Dobbins High School
Philadelphia, PA
06.2019

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Order picking and processing
  • Client relationship management
  • Shopping orders
  • Clear communication
  • Customer interaction
  • Retail logistics

Timeline

Delivery Driver

Instacart
05.2024 - Current

CNA

Conemaugh Memorial Medical Center
11.2022 - 04.2024

COVID-19 Tester

Docs Healthcare
04.2020 - 10.2022

Caregiver

Affordable Home Health Care
07.2018 - 01.2020

Cashier

Primark
07.2017 - 08.2019

Murrell Dobbins High School
Aesha Jones-wall