Summary
Overview
Work History
Education
Skills
Work Authorization
Certification
Timeline
Generic

Agshin Yusubov

Harrisburg

Summary

Experienced Senior Salesforce Developer with 8 years of expertise in designing and implementing sophisticated Salesforce solutions using Visualforce, Lightning Web Components (LWC), Aura Components, Apex, and Lightning Design System (SLDS). Proficient in SOQL, SOSL, REST API, and SOAP API for effective data manipulation. Specialized in Sales Cloud, Service Cloud, Experience Cloud. Skilled in data migration using Data Loader and Bulk API and Import Wizard and other migrations/ETL tools. Committed to delivering high-quality solutions within Agile Scrum/Kanban methodologies, collaborating seamlessly with cross-functional teams to drive innovation and surpass client expectations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Salesforce Developer

Genesys
05.2023 - Current
  • Sales Cloud – Lead Management & Forecasting: Automated lead assignment and forecasting using Sales Cloud to enhance pipeline visibility and improve sales efficiency for Cloud CX products.
  • Service Cloud – Omni-Channel Routing: Optimized case routing and escalation through Omni-Channel in Service Cloud, ensuring seamless customer support integration with Genesys Contact Center. Configured MIAW chat features to enable real-time support interactions and automatic case creation from chat sessions.
  • Field Service – Work Order Automation & Mobile Technician Enablement: Implemented Salesforce Field Service to automate work order generation from support cases, optimize technician dispatch using skill-based and location-aware scheduling, and enable real-time updates through the Field Service Mobile App. Enhanced first-time fix rates and improved customer satisfaction through technician visibility and self-service appointment tracking
  • CPQ – Dynamic Pricing & Quoting: Customized CPQ solutions to handle dynamic pricing, discounting, and subscription-based bundling for Cloud CX offerings.
  • LWC – Real-Time Customer Data Display: Developed LWC components to display real-time customer interactions, integrating with Genesys APIs for instant call and case updates.
  • Experience Cloud – Self-Service Portals: Built self-service portals using Experience Cloud, enabling customers to track support cases, access knowledge articles, and interact with AI-driven chatbots.
  • Salesforce Automation – Onboarding Flows: Automated customer onboarding with Flow and Process Builder, triggering tasks, emails, and case creation upon account activation.
  • Code Builder – Cloud-Based Development: Utilized Code Builder for cloud-based development, accelerating customization and deployment cycles.
  • VS Code & Salesforce CLI – Local Development: Leveraged VS Code and Salesforce CLI for local development, implementing real-time debugging, unit testing, and best practices for Apex and LWC.
  • GitHub Actions & Salesforce DX – CI/CD Pipelines: Implemented CI/CD pipelines using GitHub Actions and Salesforce DX, ensuring automated deployments, Apex test execution, and static code analysis.
  • GitHub – Version Control & Collaboration: Designed and enforced GitFlow branching strategies to streamline collaboration and maintain stable code releases.
  • REST API – Salesforce & Genesys Integration: Integrated Salesforce with Genesys Cloud CX using REST APIs, enabling bidirectional syncing of customer data, call logs, and case updates.
  • Security – OAuth & JWT Authentication: Configured OAuth 2.0 and JWT authentication to secure API communications, ensuring compliance with FedRAMP security standards.
  • Data Integration – MuleSoft & Apex Batch Jobs: Managed ETL processes using MuleSoft and Apex batch jobs for real-time data synchronization between Salesforce and external enterprise systems.
  • Salesforce Shield – Data Security & Compliance: Implemented role-based access controls, object-level permissions, and Shield Platform Encryption to secure sensitive customer data in compliance with FedRAMP.
  • FedRAMP Compliance – Security Best Practices: Enforced IP restrictions, multi-factor authentication, and audit logging to enhance security and ensure regulatory compliance.

Senior Salesforce Developer

Hilton
03.2019 - 05.2023
  • LWC Development: Developed custom Lightning Web Components (LWC) for booking, customer service, and inventory management, improving user experience and efficiency.
  • Apex Development: Created Apex classes and triggers to automate booking processes, cancellations, and guest experience workflows.
  • System Integration: Integrated Salesforce with external hotel systems (Opera PMS, RoomKey) via RESTful APIs for seamless data synchronization.
  • Experience Cloud Implementation: Built and deployed Experience Cloud (Customer Community) for guest self-service, support tickets, and knowledge base access, enhancing customer engagement.
  • Sales Cloud Implementation: Configured Sales Cloud for lead management, opportunity tracking, and sales reporting, improving sales team productivity.
  • Service Cloud Implementation: Customized Service Cloud to enhance case management, ticketing, and support agent productivity for guest services.
  • Data Sync & Reporting: Automated data synchronization between external systems and Salesforce, delivering real-time operational and guest insights.
  • DevOps with Copado & Git: Utilized Copado for Salesforce release management and version control with Git, ensuring streamlined deployments and consistent code quality across environments.

Salesforce Developer

Greyhound Lines, Inc.
02.2017 - 02.2019
  • Intercity Bus Transportation: Implemented Sales Cloud to automate ticket sales and route management for intercity bus services, integrating with external reservation systems for seamless booking.
  • Charter Services: Developed custom Salesforce solutions to streamline group and corporate charter bookings, automating the sales and approval process with Apex and Flows.
  • Ticketing & Reservation Services: Integrated Experience Cloud for a self-service portal, enabling passengers to manage bookings, track buses, and receive notifications in real time.
  • Package Express & Freight Services: Automated Service Cloud processes for Package Express and freight shipments, using Apex and Flows to improve tracking and customer service efficiency.
  • Customer Loyalty & Rewards Programs: Managed loyalty program automation in Sales Cloud, using Apex to track points and Flows to automate rewards redemption for frequent travelers.
  • Local Transportation Partnerships: Integrated Salesforce with local transit providers to facilitate last-mile connectivity, ensuring passengers can easily transition from bus stations to local destinations.
  • Technology and Digital Solutions: Integrated Salesforce with Greyhound's mobile app, providing real-time bus tracking, ticketing, and customer service through Apex and APIs.
  • Sustainability Initiatives: Built Salesforce dashboards to track Greyhound’s eco-friendly fleet performance, providing insights into fuel efficiency and emission reductions.
  • Greyhound Connect: Automated on-demand shuttle service scheduling using Salesforce Flows and Workflows, enhancing flexibility for short-distance travel.
  • DevOps with Copado & Git: Optimized Salesforce development with Copado for release management and Git for version control, ensuring smooth deployment and faster feature rollouts.
  • Data Synchronization & Reporting: Automated real-time data synchronization between Salesforce and external systems using APIs, ensuring consistent booking, customer, and operational data.

Salesforce Administrator

Vitanur
02.2016 - 02.2017
  • Data Migration: Executed seamless data migration using Data Loader and Data Import Wizard.
  • Reporting: Designed insightful reports and dashboards to support business decision-making.
  • Data Security: Configured field-level, record-level security, and sharing settings.
  • Process Automation: Streamlined operations using Salesforce Flows, validation rules, and workflows.
  • Case Management: Implemented Email-to-Case and Web-to-Case functionalities to optimize support processes.
  • Sandbox Management: Performed sandbox refreshes and ensured alignment with production environments.
  • DevOps Collaboration: Worked with DevOps teams for efficient deployment and release processes.
  • System Audits: Conducted audits and implemented session and security settings to maintain integrity.
  • Training: Delivered end-user training to drive Salesforce adoption and productivity.
  • Data Quality: Resolved data quality issues to maintain consistency and accuracy.
  • Collaboration: Partnered with teams to configure Salesforce to meet business needs.

Education

High School Diploma -

Ganja Private Turkish Hight School
Ganja, Azerbaijan
05-2013

Bachelor of Science - Computer Science

University of Massachusetts Boston
Boston, MA

Skills

  • Lightning Web Components (LWC): Lightning Data Service, Navigation, Communication via events, Apex call (wire method and imperative call), Lightning message service, Event handling, Conditional rendering, Callbacks (connected/rendered), JavaScript, CSS, Wire Adapters in LDS, External JS/CSS, Testing with Salesforce JEST
  • Aura Components: Component/Application events, Event handling, Aura methods, Interfaces, Lightning Data Service, Lightning out, etc
  • Integration: SOAP/REST APIs, Apex REST, Integrations with external systems like SAP, Platform Events, Connected Apps, OAuth 20, JWT-Based Authentication, Named Credentials, Auth Providers, and WSDL
  • Apex: Triggers, Controllers, Batch jobs, Schedulers, Future methods, Web callouts, Sharing, Trigger design pattern, Unit of Work Framework, Mock callouts, and Test Classes
  • Deployments & CI/CD: Bitbucket, Git, GitLab, Copado, Automated Deployments, Compliance checks, PMD/code scans, and setting up end-to-end pipelines
  • Sales Cloud: Opportunity customization, Account/Opportunity Teams, Product configuration, Pricebook, Quotes, and Sales process customization using LWC, Apex, and integration
  • Service Cloud: Omni-Channel setup, Email/Web to Case, Knowledge articles migration/setup, Case management, Assignment/Escalation rules, and Auto-responses
  • Experience Cloud: Customization of Customer, Partner Communities, Knowledge Articles, and Reseller Processes
  • Salesforce Admin: Workflows, Flows, Process Builder, Security settings, Roles/Profiles, Permission Sets, Data Loader, Custom Metadata/Settings, Sandboxes, and Object relationships
  • Agile/Scrum: Sprint planning, Estimation, Retrospectives, Design reviews, and backlog management

Work Authorization

Green Card ( Permanent Resident)

Certification

● Salesforce Certified Administrator

● Salesforce Certified Platform Developer I

● Salesforce Certified Platform Developer II

● Salesforce Certified Sales Cloud Consultant

● Salesforce Certified Service Cloud Consultant

Timeline

Senior Salesforce Developer

Genesys
05.2023 - Current

Senior Salesforce Developer

Hilton
03.2019 - 05.2023

Salesforce Developer

Greyhound Lines, Inc.
02.2017 - 02.2019

Salesforce Administrator

Vitanur
02.2016 - 02.2017

High School Diploma -

Ganja Private Turkish Hight School

Bachelor of Science - Computer Science

University of Massachusetts Boston

Similar Profiles

CREATE PROFILE
Agshin Yusubov