Ahlam Bsharat
Philadelphia
Summary
Positive, compassionate, and highly organized, with solid foundation in patient care and healthcare coordination. Possess comprehensive knowledge of healthcare regulations and case management best practices, with advanced skills in patient assessment and care planning. Dedicated to improving patient outcomes and enhancing overall efficiency of healthcare delivery systems.
Overview
9
9
years of professional experience
Work History
Dental Receptionist/Dental Assistant
Direct Mobile Dental Services
01.2021 - Current
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Home Health Aide
Cas Home Health Care
02.2016 - 02.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Dental Assistant
Brightwood Career Institute
177 Franklin Mills Blvd, Philadelphia, PA 1915407-2018
High School Diploma -
Excel South Academy
4641 Roosevelt Blvd, Philadelphia, PA 1912401-2016
Skills
- Dental terminology
- Excellent multitasking capability
- Phone and email etiquette
- HIPAA compliance
- Team collaboration
- Softdent Software
- Computer proficiency
- Customer service
Timeline
Dental Receptionist/Dental Assistant
Direct Mobile Dental Services
01.2021 - Current
Home Health Aide
Cas Home Health Care
02.2016 - 02.2018
Dental Assistant
Brightwood Career Institute
High School Diploma -
Excel South Academy
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