Ahmed Marghani
Queen Creek
Summary
Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.
Overview
6
6
years of professional experience
Work History
Lead SOC Operator
Meta
07.2024 - Current
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Collaborated with cross-functional teams to develop and implement emergency response plans.
- Provided timely support during crisis situations, assisting with evacuation planning and resource allocation as needed.
- Maintained accurate records of all security incidents, utilizing information for future risk assessments and mitigation strategies.
- Managed relationships with external vendors to ensure seamless integration of their services into existing operational frameworks.
- Optimized response times to security incidents through effective communication and coordination with team members.
- Maintained strict confidentiality and discretion when handling sensitive information, ensuring the privacy of client data.
- Coordinated with law enforcement agencies as required during high-stakes security incidents or investigations.
- Conducted thorough investigations into security breaches, ensuring appropriate follow-up actions were taken.
- Participated in regular security audits, identifying areas for improvement and implementing necessary changes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
Security Officer
ASU
08.2023 - 06.2024
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Concrete Finisher
Suntec Concrete
01.2023 - 06.2023
- Mixed, spread, and patched concrete to specifications.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Shoveled materials such as dirt, gravel, and asphalt.
- Routinely lifted and moved items weighing up to 50-95 pounds.
- Observed manufacturer's safety procedures and corporate standards for pouring and finishing.
- Ensured compliance with local building codes and regulations during all stages of the concrete finishing process.
- Maintained safe work environments, adhering strictly to safety protocols and using personal protective equipment.
Grocery Clerk
Albertsons
02.2022 - 01.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Trained new employees in store procedures and customer service standards, maintaining high service levels.
Volunteer
Living Water Senior Homecare
09.2019 - 02.2021
- Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the caregiving environment.
- Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
- Alleviated feelings of isolation among elderly clients by encouraging social interaction both within the facility and with outside community groupsevents.
- Monitored the health status of elderly clients through routine check-ups, promptly addressing any concerns or issues that arose.
- Assisted seniors with mobility challenges by providing necessary support during transfers and ambulation.
- Supported seniors in maintaining their independence by facilitating participation in various activities and social events.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05-2022
Skills
- Efficient multitasking
- Effective communication
- Analytical thinking
- Customer service
- Quick at learning tasks
- Punctual and reliable
- Professional and hardworking
- Thorough and detail-oriented
Languages
Spanish
Professional Working
Timeline
Lead SOC Operator
Meta
07.2024 - Current
Security Officer
ASU
08.2023 - 06.2024
Concrete Finisher
Suntec Concrete
01.2023 - 06.2023
Grocery Clerk
Albertsons
02.2022 - 01.2023
Volunteer
Living Water Senior Homecare
09.2019 - 02.2021
High School Diploma -
Red Mountain High School
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