Aicha Diakite
Philadelphia
Summary
Dedicated customer service professional with experience in public-facing roles, problem-solving, and maintaining accuracy in fast-paced environments. Strong communication and organizational skills with a commitment to providing excellent service and ensuring smooth operations. Skilled in handling customer interactions, resolving concerns, and working collaboratively to create a positive experience.
Overview
6
6
years of professional experience
Work History
Clerk/Minority Inspector/ Election Poll Worker
Philadelphia City Commissioners
05.2023 - 11.2025
- Ensured polling site compliance with election laws by verifying voter eligibility and managing voter check-ins.
- Assisted in the setup and teardown of voting equipment, ensuring the security and accountability of materials.
- Provided excellent service to voters, resolving inquiries and addressing concerns while maintaining impartiality.
- Collaborated with a team to process voters efficiently, reducing wait times, and ensuring a welcoming environment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained accurate records of election-related documents and correspondence.
Data Entry Clerk
Societe Yatassaye Fils- Mali Plaque
03.2020 - 08.2020
- Entered and updated customer license plate information into the company database with a high level of accuracy.
- Verified and processed vehicle registration details while ensuring compliance with company procedures.
- Maintained organized digital and physical records for quick retrieval and efficient workflow.
- Assisted customers by providing information about registration and licensing procedures.
- Worked closely with team members to resolve discrepancies and ensure data accuracy.
- Review and verify data for discrepancies, correcting errors as needed to uphold quality standards.
- Collaborate with team members to streamline data entry processes, enhancing workflow efficiency.
Education
Associate of Arts Degree - Psychology
Community College of Philadelphia
Philadelphia, PA05.2026
Skills
- Communication and public service
- Team collaboration
- Attention to detail and accuracy
- Multitasking in busy environments
- Conflict resolution
Languages
French
Elementary
Bambara
Native or Bilingual
Timeline
Clerk/Minority Inspector/ Election Poll Worker
Philadelphia City Commissioners
05.2023 - 11.2025
Data Entry Clerk
Societe Yatassaye Fils- Mali Plaque
03.2020 - 08.2020
Associate of Arts Degree - Psychology
Community College of Philadelphia