AILEEN MIRELIS PRESTÁN WONG
Electromechanical Engineer
Panama City
Summary
Reliable and responsible professional with a high interest in continuous improvement. Experienced in multi-tasking, operating under pressure and developing tasks and processes from scratch. Worked within the areas of power systems analysis, process improvement and financial analysis. Willingness of new challenges and opportunities.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Power Systems Analyst
ETESA - National Dispatch Center (CND)
04.2023 - Current
- Modeling power exchanges in different control areas, meeting national and regional security criteria in PSS/E.
- Performed medium-term operational security analysis that indicates diagnosis of network.
- Maintaining accurate documentation of all power generation projects, analyses, and test results to support commissioning and inclusion of new projects to grid.
- Collaborating with cross-functional teams to develop and implement comprehensive electrical system designs.
- Writing protocols, guides and procedures for improvement and compliance with network regulations and codes to comply with security standard.
Principal Sales Engineer
IMS Solutions Panama
01.2022 - 03.2023
- Served as the primary point of contact for clients, addressing queries and concerns promptly to maintain strong business relationships increasing sales by 10%.
- Thrived in fast-paced environment, constantly re-prioritized and maintained relentless focus on sales process.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Enhanced company visibility by delivering engaging presentations at trade shows, conferences, and other networking events.
- Established relationships with new suppliers maintaining the best delivery time and cost.
Bilingual Customer Service Representative
Sitel Panamá
09.2021 - 01.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Managed over 50 calls daily responding to customer's inquiries and provided technical assistance over phone.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
Engineer Intern
Celsia Centroamerica
04.2019 - 10.2019
- Intern in mechanical maintenance department as part of Engineers in Development program.
- Provided training to maintenance staff on new technologies and security measures.
- Participated in regular team meetings, contributing valuable input towards project goals and objectives.
- Assisted senior engineers in creating innovative solutions for mechanical preventive maintenance programs.
Education
Bachelor of Science - Electromechanical Engineering
03.2014 - 10.2020
Skills
Accounting and CRM software as SAP, InterFuerza and Salesforce
Proper management of MS Office
Engineering software such as PSSE, Auto CAD
Accounting and CRM software as SAP, InterFuerza and Salesforce
Process enhancement
Written and spoken communication
Timeline
Power Systems Analyst - ETESA - National Dispatch Center (CND)
04.2023 - Current
Principal Sales Engineer - IMS Solutions Panama
01.2022 - 03.2023
Bilingual Customer Service Representative - Sitel Panamá
09.2021 - 01.2022
Engineer Intern - Celsia Centroamerica
04.2019 - 10.2019
Technological University of Panama - Bachelor of Science, Electromechanical Engineering
03.2014 - 10.2020