Summary
Overview
Work History
Education
Skills
Timeline

AILEEN MIRELIS PRESTÁN WONG

Electromechanical Engineer
Panama City

Summary

Reliable and responsible professional with a high interest in continuous improvement. Experienced in multi-tasking, operating under pressure and developing tasks and processes from scratch. Worked within the areas of power systems analysis, process improvement and financial analysis. Willingness of new challenges and opportunities.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Power Systems Analyst

ETESA - National Dispatch Center (CND)
04.2023 - Current
  • Modeling power exchanges in different control areas, meeting national and regional security criteria in PSS/E.
  • Performed medium-term operational security analysis that indicates diagnosis of network.
  • Maintaining accurate documentation of all power generation projects, analyses, and test results to support commissioning and inclusion of new projects to grid.
  • Collaborating with cross-functional teams to develop and implement comprehensive electrical system designs.
  • Writing protocols, guides and procedures for improvement and compliance with network regulations and codes to comply with security standard.

Principal Sales Engineer

IMS Solutions Panama
01.2022 - 03.2023
  • Served as the primary point of contact for clients, addressing queries and concerns promptly to maintain strong business relationships increasing sales by 10%.
  • Thrived in fast-paced environment, constantly re-prioritized and maintained relentless focus on sales process.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Enhanced company visibility by delivering engaging presentations at trade shows, conferences, and other networking events.
  • Established relationships with new suppliers maintaining the best delivery time and cost.

Bilingual Customer Service Representative

Sitel Panamá
09.2021 - 01.2022
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed over 50 calls daily responding to customer's inquiries and provided technical assistance over phone.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled customer inquiries and suggestions courteously and professionally.

Engineer Intern

Celsia Centroamerica
04.2019 - 10.2019
  • Intern in mechanical maintenance department as part of Engineers in Development program.
  • Provided training to maintenance staff on new technologies and security measures.
  • Participated in regular team meetings, contributing valuable input towards project goals and objectives.
  • Assisted senior engineers in creating innovative solutions for mechanical preventive maintenance programs.

Education

Bachelor of Science - Electromechanical Engineering

Technological University of Panama, Panama
03.2014 - 10.2020

Skills

    Accounting and CRM software as SAP, InterFuerza and Salesforce

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Timeline

Power Systems Analyst - ETESA - National Dispatch Center (CND)
04.2023 - Current
Principal Sales Engineer - IMS Solutions Panama
01.2022 - 03.2023
Bilingual Customer Service Representative - Sitel Panamá
09.2021 - 01.2022
Engineer Intern - Celsia Centroamerica
04.2019 - 10.2019
Technological University of Panama - Bachelor of Science, Electromechanical Engineering
03.2014 - 10.2020

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AILEEN MIRELIS PRESTÁN WONGElectromechanical Engineer