AILIN TIRADO
Levittown
Summary
Forward-thinking management professional experienced in directing multiple priorities and working collaboratively with a diverse population of staff and clients. Effective leadership skills to initiate, develop, and implement delivery of services. Excellent verbal, written, interpersonal, and presentation skills to effectively build relationships with individuals in-person, on the phone, and virtually.
Overview
15
15
years of professional experience
Work History
MANAGER ASSOCIATE I
Hertz
08.2023 - Current
- Managed daily operations of a rental car facility, optimizing processes and ensuring customer satisfaction through efficient service delivery and proactive problem-solving.
- Monitor and maintain inventory levels of vehicles, fuel, and supplies to ensure adequate stock levels
- Collaborated with business partners and vendor management to maintain business operations, issue resolutions and maintenance and repairs of all fleet vehicles
- Proactively addressed customer inquiries and resolved issues, consistently exceeding expectations to ensure a positive customer experience
- Maintained exceptional customer satisfaction by reducing customer complaints while assisting with customer transactions, including rentals, returns, and billing
- Capitalize on sales opportunities to increase revenue for Hertz with mileage plans, insurance options and additional customer benefits
- Orchestrated standard training plans for all new employees to have effective performance evaluations and provided constructive coaching and feedback
- Foster a positive work environment by promoting teamwork, respect, and open communication
- Implemented and monitored compliance programs for regulatory requirements
- Awarded Employee of the Month for July, 2007
OPERATIONS MANAGER - Part Time
Designs With Joy
01.2010 - Current
- Streamlined design processes to improve workflows, optimize tools and resources, and ensure projects are completed efficiently.
- Manage resources and inventory, including tools, software, and talent, to ensure that designers have what they need to succeed
- Identified and addressed inefficiencies in the design process, implementing solutions to improve productivity and quality.
- Collaborated with designers, developers, and other stakeholders to ensure the success of each project
- Develop staging plans and strategies to enhance the appearance of properties, including furniture
placement, decor selection, and lighting design. - Interior Design and Home staging skills descriptions
CUSTOMER SERVICE TEAM LEADER/REMOTE CUSTOMER SERVICE AGENT
Unique Diamonds LLC
09.2010 - 12.2018
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Provided exceptional customer service via phone, email, or chat from a remote location
- Stayed organized and managed multiple tasks simultaneously in a fast-paced environment
- Trained and supervised team of customer service representatives in providing quality service to customers.
Education
HOME STAGING DESIGNS CERTIFICATION -
Staging Studies
Houston, TXCOLOR CONSULTATION CERTIFICATION -
Staging Studies
Houston, TXAIRB&B DESIGN -
Staging Studies
Houston, TXSkills
- Bilingual (English & Spanish)
- Customer service
- Customer Relationship Management (CRM)
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Remote work experience
- Staff and Inventory Management
- Staff training and development
- Operations and Project management
Timeline
MANAGER ASSOCIATE I
Hertz
08.2023 - Current
CUSTOMER SERVICE TEAM LEADER/REMOTE CUSTOMER SERVICE AGENT
Unique Diamonds LLC
09.2010 - 12.2018
OPERATIONS MANAGER - Part Time
Designs With Joy
01.2010 - Current
COLOR CONSULTATION CERTIFICATION -
Staging Studies
AIRB&B DESIGN -
Staging Studies
HOME STAGING DESIGNS CERTIFICATION -
Staging Studies
Similar Profiles
Morgan BenjaminMorgan Benjamin
Rental car associate/ Transporter at HertzRental car associate/ Transporter at Hertz
JUSTIN VON ALLMENJUSTIN VON ALLMEN
Maintenance Manager at HertzMaintenance Manager at Hertz
Jaycee Rae Lopez-BarajasJaycee Rae Lopez-Barajas
Branch Manager at HertzBranch Manager at Hertz