Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ailyn Dominguez

Panama City

Overview

9
9
years of professional experience

Work History

Key Account Manager/Sales

London And Regional Panama
11.2020 - 02.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Receptionist Administrator

ESCARH De Panamá
03.2018 - 11.2020
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.

Customer Service Representative / Commercial Team

Dell Technologies
09.2016 - 04.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Account Maintenance Representative

Alorica
07.2015 - 07.2016
  • Proactively identified areas for process improvement in order to increase efficiency while maintaining the highest level of service quality possible.
  • Developed strong relationships with internal partners such as sales representatives or branch managers for seamless coordination on complex cases requiring multiple touchpoints across departments.
  • Assisted clients with account inquiries, providing accurate and timely information to maintain positive relationships.
  • Provided exceptional customer service through effective communication, prompt problem resolution, and diligent follow-up on outstanding issues.

Education

Psychologist -

UMECIT
Panama City, Panama
09.2025

Skills

  • Client Relationship Building
  • Business Development
  • Key Account Management
  • Data-driven decision-making
  • Client Needs Assessment
  • Customer rapport
  • Account Retention
  • Contract Negotiation
  • Account Servicing
  • Relationship selling

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Key Account Manager/Sales

London And Regional Panama
11.2020 - 02.2024

Receptionist Administrator

ESCARH De Panamá
03.2018 - 11.2020

Customer Service Representative / Commercial Team

Dell Technologies
09.2016 - 04.2017

Account Maintenance Representative

Alorica
07.2015 - 07.2016

Psychologist -

UMECIT

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Ailyn Dominguez