Aimee Kline
Watsontown,PA
Summary
Accomplished medical office professional with expertise in HIPAA regulations and patient scheduling at Wellspan Evangelical Hospital. Demonstrated proficiency in medical software applications and exceptional phone etiquette. Successfully coordinated patient interactions. Adept at maintaining confidentiality and providing clinical and administrative support, ensuring seamless healthcare operations.
Overview
19
19
years of professional experience
Work History
Patient Access Assistant I
Wellspan Evangelical Hospital
04.2025 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Financial Counselor
Geisinger
12.2024 - 04.2025
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Verified eligibility and compliance with authorization requirements for service providers.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
Medical Office Associate
Wellspan Evangelical Hospital
02.2023 - 11.2024
- Scheduled appointments for patients based on availability of clinicians or other staff members.
- Answered incoming calls in a professional manner, responding to inquiries and directing calls accordingly.
- Maintained confidentiality of all patient-related information in accordance with HIPAA guidelines.
Administrative Assistant / Treasurer
Mifflinburg United Methodist Church
10.2006 - 03.2022
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
Education
Associate of Science - Business Management
Central Penn College
Summerdale, PA05-2013
Skills
- HIPAA regulations
- Patient scheduling
- Medical software applications
- Medical records confidentiality
- Clinical and administrative support
- Phone and email etiquette
- Multi-line telephone management
Timeline
Patient Access Assistant I
Wellspan Evangelical Hospital
04.2025 - Current
Patient Financial Counselor
Geisinger
12.2024 - 04.2025
Medical Office Associate
Wellspan Evangelical Hospital
02.2023 - 11.2024
Administrative Assistant / Treasurer
Mifflinburg United Methodist Church
10.2006 - 03.2022
Associate of Science - Business Management
Central Penn College