Aimee Lewis
Tacoma
Summary
Dynamic Office Manager with extensive experience at Bill's Towing & Garage, INC, excelling in customer service and organizational skills. Proven track record in enhancing workplace efficiency through effective policy implementation and staff training. Skilled in financial accounting and conflict resolution, fostering a collaborative and productive work environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated administrative professional with a history of utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
33
33
years of professional experience
Work History
Office Manager/Director of Human Resources/Administrative Bookkeeper
Bill's Towing & Garage, INC
01.1994 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Snack Bar Attendant
Spinning Wheels Rolled Palace
03.1992 - 12.1993
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Enhanced customer satisfaction by providing timely and accurate snack bar services.
- Collaborated with team members to ensure smooth operation of the snack bar during peak times.
Education
High School Diploma -
Woodrow Wilson High School
Tacoma, WA06-1993
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Staff hiring
- Supply management
- Employee training
- Documentation and control
- Policy implementation
- Workflow optimization
- Staff training
- Financial accounting
- Report preparation
- Event coordination
- Business administration
- Documentation expertise
- Policy and procedure modification
- Compliance monitoring
- Contract negotiations
- Report writing
- Regulatory compliance
- Banking operations
- Computer skills
- Scheduling and coordinating
- MS office
- Decision-making
- Customer relationship management
- Problem resolution
- Good judgment
- Professional and courteous
- Schedule management
- Hiring and training
- Task delegation
- Negotiation and conflict resolution
Timeline
Office Manager/Director of Human Resources/Administrative Bookkeeper
Bill's Towing & Garage, INC
01.1994 - Current
Snack Bar Attendant
Spinning Wheels Rolled Palace
03.1992 - 12.1993
High School Diploma -
Woodrow Wilson High School
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