Aimee Spitzer
Conneaut Lake
Summary
Compassionate and dedicated Funeral Director Supervisor with extensive experience at Rose Simplicity. Expert in regulatory compliance and OSHA regulations, I excel in fostering trust with families while managing logistics for seamless service delivery. My strong communication skills and attention to detail ensure exceptional support during challenging times. I also work with students and interns in funeral service programs and teach them proper procedures in everyday funeral business and clinical services.
Overview
20
20
years of professional experience
Work History
Funeral Director Supervisor
Rose Simplicity
01.2022 - Current
- Trained new staff on operational procedures and customer service best practices, fostering a supportive team environment.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
Healthcare Concierge
UPMC Health Plan
09.2022 - 09.2025
- Provided exceptional guest services, ensuring memorable experiences and high satisfaction levels.
- Coordinated with local businesses to arrange transportation and activities for guests.
- Handled guest inquiries and resolved issues efficiently, fostering positive relationships.
- Managed reservations and maintained accurate records using property management systems.
Funeral Director Supervisor
Warren Funeral Home
03.2011 - 03.2021
- Coordinated funeral services, ensuring adherence to client specifications and company policies.
- Managed logistics for transportation of remains, optimizing routes and scheduling to enhance efficiency.
- Developed relationships with bereaved families, providing compassionate support during difficult times.
- Oversaw preparation of deceased for viewings, maintaining high standards of care and presentation.
Funeral Director
Glunt Funeral Home
06.2005 - 01.2011
- Assisted families in planning memorial services with compassion and attention to detail.
- Coordinated logistics for funerals, including transportation and venue arrangements.
- Maintained accurate records of funeral services and client interactions.
- Supported the preparation of deceased individuals for viewings and burials.
- Learned safety protocols regarding handling of remains and equipment usage.
- Developed understanding of grief counseling techniques to provide emotional support to families.
- Engaged in ongoing training on funeral industry regulations and compliance standards.
Education
High School Diploma -
Conneaut Lake High School
Conneaut Lake, PAAssociate of Applied Science - Business Administration
Edinboro University of Pennsylvania
05-2004
Associate of Science - Funeral Service Management
Pittsburgh Institute of Mortuary Sciences
Pittsburgh, PA05-2006
Skills
- OSHA regulations
- Pricing structures
- Compassionate communication
- Regulatory compliance
- Licensed embalmer in Pennsylvania
- Budgeting and finance
Accomplishments
I have prided myself in teaching Sunday School at Our Lady of the Lake Chuch in Edinboro, PA. I began teaching second grade and continues and moved up to 7 grade and had my second graders once again. I also developed a youth group and organized activities to keep the children and young adults focused on Christ.
Timeline
Healthcare Concierge
UPMC Health Plan
09.2022 - 09.2025
Funeral Director Supervisor
Rose Simplicity
01.2022 - Current
Funeral Director Supervisor
Warren Funeral Home
03.2011 - 03.2021
Funeral Director
Glunt Funeral Home
06.2005 - 01.2011
High School Diploma -
Conneaut Lake High School
Associate of Applied Science - Business Administration
Edinboro University of Pennsylvania
Associate of Science - Funeral Service Management
Pittsburgh Institute of Mortuary Sciences
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