Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aimee Zeller

Dunmore,PA

Summary

Dynamic professional advisor with a proven track record of achieving results and fostering team collaboration. Expertise in strategic planning, problem-solving, and client relationship management enhances the ability to navigate complex challenges effectively. Recognized for adaptability and reliability in fast-paced environments, consistently delivering impactful solutions. Committed to driving success and adding value in every role.

Overview

22
22
years of professional experience

Work History

Information Protection Advisor

Cigna Healthcare
02.2021 - 05.2025
  • Assists the Privacy office with daily incident management, including client requirements, regulatory obligations and deadlines, state requirements, and internal reviews.
  • Investigates all details of an incident and documents into the system (including root cause analysis, preventative measures being taken and mitigation efforts).
  • Scheduled and coordinated meetings between Senior Management, customers, and clients.

Client Service Partner

Cigna Healthcare
07.2016 - 10.2020
  • Owned customer concerns that were brought to the table for resolution by employer. Manage resolution in a timely manner and provide status to all appropriate parties
  • Responsible for RFPs and benefit plan summaries.
  • Keep account team updated on any identified trends or client interaction that should be escalated or communicated.
  • Handle transactional tasks (customer/provider outreach calls, create out-of-pocket ledgers, pull claim reports and analyze data and trends).

Customer Service Supervisor

Cigna Healthcare
04.2007 - 07.2016
  • Managed team of 30 by communicating job expectations, planning, monitoring and appraising job results; coaching, counseling and disciplining employees, developing, coordinating and enforcing systems, policies, procedures and productivity standards.
  • Handled customer calls and provided accurate and satisfactory information
    feedback to customers. De-escalated situations with dissatisfied customers.
  • Monitored calls by customer service agents. Assessed customer service agent’s performance and monitored call trends and designed evaluation process.

Performance Coach

Cigna Healthcare
07.2003 - 04.2007
  • Mentored employees for optimal job performance and superior customer satisfaction
  • Authored performance reviews in order to ensure employees were meeting personal performance objectives that aligned with business need and company requirements
  • Identified areas of opportunity to improve the quality of customer service

Education

Associate - Liberal Arts

Lackawanna College
Scranton, PA

Bachelor - Elementary Education

Bloomsburg University
Bloomsburg, PA

Skills

  • Advanced problem identification and resolution capabilities
  • Precision level attention to detail and accuracy
  • Extensive leadership and motivational qualities
  • Excellent written and oral communication abilities
  • Passion for self-development and skillset expansion
  • Excellent time management and organizational competencies
  • Self-motivated to exceed pre established role expectations
  • Proficient in Microsoft Excel, Word, and Outlook

Timeline

Information Protection Advisor

Cigna Healthcare
02.2021 - 05.2025

Client Service Partner

Cigna Healthcare
07.2016 - 10.2020

Customer Service Supervisor

Cigna Healthcare
04.2007 - 07.2016

Performance Coach

Cigna Healthcare
07.2003 - 04.2007

Associate - Liberal Arts

Lackawanna College

Bachelor - Elementary Education

Bloomsburg University

Similar Profiles

CREATE PROFILE
Aimee Zeller