Airiek Lovett-Doughty
Philadelphia
Summary
Dynamic support staff member with a proven track record at Prevention Point, excelling in crisis intervention and client advocacy. Skilled in active listening and decision-making, I fostered client autonomy and satisfaction while enhancing service delivery. Committed to improving well-being through effective communication and organizational skills, ensuring a safe and supportive environment.
Professional support specialist with proven track record of facilitating smooth operations in dynamic environments. Adept at leveraging strong organizational skills, effective communication, and problem-solving abilities to enhance team productivity and client satisfaction. Known for reliability and adaptability, ensuring seamless integration with evolving workplace demands. Skilled in administrative tasks, customer service, and conflict resolution, consistently driving positive results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Support Staff Member
Prevention Point
12.2024 - Current
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased selfreliance.
Pool Attendant
City Of Philadelphia Parks And Recreation
03.2023 - Current
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Conducted regular water quality checks to maintain optimal conditions for swimmers.
Produce Manager
Giant Foods Store
03.2020 - 09.2022
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Established team priorities, maintained schedules and monitored performance.
Line Cook
Aramark
09.2012 - 09.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Utility Worker
Aramark
08.2010 - 09.2012
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Verified that all safety procedures were followed while working on utility systems.
- Trained other personnel in proper maintenance and repair of utility systems.
- Executed tasks within time and budget constraints.
Education
Associate of Science - Criminal Justice
Thompson Institute
Philadelphia, PA07-2014
Skills
- Telephone assistance
- Client transportation
- Support services
- Microsoft office
- Check-ins
- Policy enforcement
- Decision-making
- Active listening
- Organizational skills
- Reliability
- Multitasking
- Problem-solving abilities
- Attention to detail
Certification
- COA - Certified Ophthalmic Assistant
- First Aid/CPR Certified
Timeline
Support Staff Member
Prevention Point
12.2024 - Current
Pool Attendant
City Of Philadelphia Parks And Recreation
03.2023 - Current
Produce Manager
Giant Foods Store
03.2020 - 09.2022
Line Cook
Aramark
09.2012 - 09.2015
Utility Worker
Aramark
08.2010 - 09.2012
Associate of Science - Criminal Justice
Thompson Institute
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