Aisha Dark
Philadelphia
Summary
Focused and dependable healthcare professional with a Pharmacy Technician Diploma and comprehensive experience in data entry, patient care, and customer service. Skilled at managing prescription information, verifying medical data, and maintaining compliance with HIPAA standards. Brings strong technical accuracy, organization, and reliability to closed-door pharmacy operations and healthcare service environments.
Overview
22
22
years of professional experience
Work History
Patient Care Assistant
Kali Kare Homecare LLC
Wayne
07.2021 - 01.2026
- Delivered direct patient care and support for home-based clients, enhancing quality, safety, and comfort.
- Documented care plans and vitals accurately, ensuring compliance with HIPAA regulations.
- Coordinated with clinical teams to provide reliable, patient-centered services.
Lead Patient Service Representative
PA Health and Wellness
Philadelphia
10.2019 - 07.2024
- Oversaw service operations to ensure accurate patient data entry and effective scheduling coordination.
- Verified insurance documentation and processed medical records in full compliance with regulations.
- Trained and supported new representatives, enhancing their performance and accuracy in service delivery.
Customer Service Representative
Independent Blue Cross
Philadelphia
09.2012 - 10.2019
- Handled confidential insurance and patient information, ensuring compliance with privacy standards.
- Addressed complex member inquiries, enhancing customer satisfaction through prompt and professional service.
- Surpassed accuracy and communication standards, contributing to improved service quality.
In-Home Caregiver
Excel Homecare Inc.
Philadelphia
09.2008 - 09.2012
- Supported clients in daily living activities and provided timely medication reminders to enhance well-being.
- Recorded care details and relayed essential updates to supervisors to ensure coordinated support.
- Maintained confidentiality and upheld quality-of-care standards to protect client information and deliver effective care.
Pharmacy Technician
Pharm Pro Inc.
Brookhaven
09.2003 - 09.2008
- Entered, prepared, and verified prescriptions, ensuring accuracy and compliance under pharmacist supervision.
- Managed inventory, maintaining data integrity in pharmacy software systems to support operational efficiency.
- Adhered to quality controls and state regulatory standards, contributing to safe medication practices.
Education
Pharmacy Technician Diploma - Broomall, PA
CHI Institute
Broomall, PA05.2005
Certified Nursing Assistant - Philadelphia, PA
Clinical Pathways Educator, Inc.
Philadelphia, PA06.2001
High School Diploma - Philadelphia, PA
Martin Luther King High School
Philadelphia, PA06.1999
Skills
- Prescription data entry and verification
- HIPAA compliance
- Accuracy and documentation
- Healthcare systems and EMR
- Workflow management
- Medical terminology
- Patient care and collaboration
- Healthcare customer service
Timeline
Patient Care Assistant
Kali Kare Homecare LLC
07.2021 - 01.2026
Lead Patient Service Representative
PA Health and Wellness
10.2019 - 07.2024
Customer Service Representative
Independent Blue Cross
09.2012 - 10.2019
In-Home Caregiver
Excel Homecare Inc.
09.2008 - 09.2012
Pharmacy Technician
Pharm Pro Inc.
09.2003 - 09.2008
Pharmacy Technician Diploma - Broomall, PA
CHI Institute
Certified Nursing Assistant - Philadelphia, PA
Clinical Pathways Educator, Inc.
High School Diploma - Philadelphia, PA
Martin Luther King High School