AISHA HENNIX
Kingston
Summary
Skilled and highly trained Customer Service Professional with over 10 years of customer service experience and a proven ability to provide quality, customer-focused service within dynamic and high-pressure environments. Productive, dependable, and reliable with a proven ability to provide exceptional service and build loyal customer relationships.
Efficient customer service associate cashier known for high productivity and ability to complete tasks swiftly. Specialized skills include accurate cash handling, effective problem-solving, and strong communication. Excel in customer satisfaction, time management, and adaptability, ensuring smooth transactions and positive customer experiences.
Overview
19
19
years of professional experience
Work History
Assistant Maneger/Customer Service Associate Cashier
ALDI
Philadelphia
01.2009 - Current
- Developed reputation for prompt, efficient service with a high level of accuracy with daily duties such as maintaining a clean and arranged store, completing inventory of supplies, and responding to customer complaints or inquiries. Maintained a friendly, efficient, and positive customer service attitude toward customers, clients, and co-workers and was anticipative of/responsive to customer needs.
- Acknowledged as a star performer due to high customer satisfaction with performance, personality, and efficacy.
- Provided accurate, valid and complete information by using the right methods/tools and built sustainable relationships of trust through open and interactive communication.
- Displayed friendly, courteous, cooperative and professional behavior to all levels of employees, vendors, clients and customers in a team environment.
- Determined the best method to assist customers and resolve problems to ensure customer satisfaction, according to department guidelines and/or client specifications.
Cafeteria Assistant
Haverford School for Boys
Haverford
01.2017 - 01.2022
- Performs assigned duties such as adhering to food hygiene standards, serving food items, collecting payments, maintaining serving areas clean and organized, monitoring food temperature, and discarding leftovers. Preps, pre-portions and serves food according to the planned menu that offers nutritional balance to all students.
- Prepares quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Maintains clean and safe environment; stores food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Pleasantly and courteously interacts with customers while maintaining high standards of customer service during high-volume, fast-paced operations.
- Demonstrates integrity and honesty while interacting with guests, team members and managers.
Clerk/Customer Service Associate
Save-A-Lot
Philadelphia
01.2006 - 01.2007
Education
Harris School of Business
Philadelphia, PA01.2010
Community College of Philadelphia
Philadelphia, PA01.2007
High School Diploma -
Hope Charter High School
Philadelphia, PASkills
- Verbal & Personal Communication
- Customer & Client Relations
- Efficient Organization/Prioritization
- Problem Assessment & Resolution
- Inventory Management
- Team Leadership & Motivation
- Process Improvements & Training
- Cross-cultural Communication
- Fast-Paced Service Environments
- Inventory management
- Employee training
- Accurate money handling
- Goal setting
Timeline
Cafeteria Assistant
Haverford School for Boys
01.2017 - 01.2022
Assistant Maneger/Customer Service Associate Cashier
ALDI
01.2009 - Current
Clerk/Customer Service Associate
Save-A-Lot
01.2006 - 01.2007
Harris School of Business
Community College of Philadelphia
High School Diploma -
Hope Charter High School