Aisha Beebee Tasneem , Ahmad Raza
Pamplemousses
Summary
Dedicated administrative professional with successful 12 years experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
HK Administrative Officer
MSC Cruises
06.2019 - 04.2025
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment received bearing in mind the budget allocated to the department.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments and shoreside office.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Ensured compliance with the company's regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Provided exceptional support to the team by managing schedules and organizing meetings and trainings.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review and shoreside office.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on company's rules and procedures.
- Managed data and correspondence to secure information across different departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Served as corporate liaison for finance, IT, and guest's service, marketing departments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Volunteered to help with special projects of varying degrees of complexity.
Tele Surveyor
BVA DATACALL LTD
01.2019 - 02.2019
- Administer pre-established questionnaires by telephone( satisfaction surveys ) to individuals and/or professionals.
Officer-in-Charge
Lamco International Insurance Ltd
01.2015 - 03.2018
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
- Established key metrics to track progress towards objectives in order to improve overall accountability.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
- Assess local market conditions and identify current and prospective sales opportunities.
- Developed forecast, financial objectives and business plan.
- Meet sales target allocated by the management.
- Stayed abreast of competing markets and provide reports on market movement.
- Advised clients on their businesses.
- Bank Reconciliation.
- Followed up of debtors list.
- Verified all works allocated to the assistant clerical.
- Customer Service and Satisfaction.
- Conducted and oversaw interrogations, briefings and debriefings.
- Trained and mentored personnel in combat operations and tactics.
- Coordinated activities of subordinate personnel to support mission success.
- Analyzed reports and identified potential tactical threats.
- Led team in developing strategic plans to meet operational objectives.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for office activities.
Clerical Assistant- Claims & Finance Department
Lamco International Insurance Ltd
03.2011 - 01.2015
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Produced high-quality documents, presentations, and spreadsheets using Microsoft Office applications.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Contributed to a positive work environment by promoting effective communication among team members.
- Processed invoices and expense reports accurately and efficiently to maintain up-to-date financial records.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Supported management on special assignments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
- Compiled and analyzed data to produce reports.
- Monitored and tracked budgets and expenses.
- Entertained Claims from start to end.
- Processed payments.
- Prepared bank reconciliation and tally cash books.
- Prepared and followed up debtors.
- Followed up for recovery process of clients.
Education
No Degree - Accounting And Finance
ACCA
Mtius06-2011
Skills
- Office management
- Scheduling and calendar management
- Relationship building
- Records management
- Human resources support
- Documentation and control
- Data retrieval systems
- Critical Thinking
- Procedure development
- Credit and collections
- Account reconciliation
- Meeting facilitation
- Budget adherence
- Workflow planning
- Administrative support
- Customer service
- Time management
- Microsoft Excel
- Data entry
- Computer skill
- Computer proficiency
- Verbal communication
- Microsoft Word
- Supervising staff
- Mail handling
- Filing
- Invoice processing
- Excel spreadsheets
- Documentation and recordkeeping
- Recordkeeping
- Deadline oriented
- Filing and data archiving
- Professional communication
- Data organization
- Complex Problem-solving
- Documentation and reporting
- Appointment scheduling
- Clerical support
- Meticulous attention to detail
- Bookkeeping
- Purchase orders organization
- Writing reports
- Confidential document control
- Letter preparation
- Records management systems
- Team bonding
- Resourceful
- Strong problem solver
- Scheduling
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
HK Administrative Officer
MSC Cruises
06.2019 - 04.2025
Tele Surveyor
BVA DATACALL LTD
01.2019 - 02.2019
Officer-in-Charge
Lamco International Insurance Ltd
01.2015 - 03.2018
Clerical Assistant- Claims & Finance Department
Lamco International Insurance Ltd
03.2011 - 01.2015
No Degree - Accounting And Finance
ACCA
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