Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

AIXA OQUENDO

Philadelphia

Summary

Bilingual English/Spanish

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Communications Specialist Supervisor

Erickson Senior Living
01.2025 - Current
  • Streamlined internal communication processes by implementing effective communication tools and platforms.
  • Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
  • Create persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
  • Collaborate with cross-functional teams to create cohesive messaging for promotional materials and events.
  • Answer client queries and complaints to provide strong customer service.
  • Answer calls, take requests, and follow up on work orders from residents and staff
  • Organize, maintain and update the program records, including residential apartment and vendor information for billing purposes
  • Maintain inventory of office supplies for the department.
  • Assist with office work, filing, and distribution of interoffice mail
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Completed bi-weekly payroll for 21 employees.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
  • Supervise Communications Specialists.

Accounting Office Coordinator

Ann’s Choice – Erickson Senior Living
03.2023 - 01.2025
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Reconciled account files and produced monthly reports.


Communications Specialist

Ann’s Choice – Erickson Senior Living
11.2021 - 03.2023
  • Greet and direct residents, visitors, staff and handle questions/concerns efficiently
  • Monitor reception area traffic-directing deliveries, packages, etc.
  • Coordinates all incoming and internal call efficiently
  • Access and update via the data base for up to date resident information, including census, hospital and apartment info.
  • Keep accurate list of residents who are away and dates returning for Security purposes, as per the community policy.
  • Critical first point of contact for Emergency Services, including alert Security to emergencies . Receive emergency medical and non-medical calls from residents and staff and alert appropriate personnel
  • Monitor all life safety and fire alarm systems, notifying proper personnel for all situations. Document status of all situations. Page on-call physicians as needed, and document
  • Dispatch and monitor daily transportation schedule
  • Log all resident packages and notify of a package pick-up via notice in resident cubby
  • Works independently making important decisions for the community contacting departments involved.
  • Responsible for routine decision-making as it pertains to the essential functions of the position.
  • Other duties as required.

Member Experience Advocate- Bilingual - Call Center

ARDENT Credit Union
07.2020 - 11.2021
  • As a front line employee I am responsible to deliver exceptional telephone, bold chat, ITM, and online interactions in accordance with ARDENT values and Service Staples.
  • Proactively educate members about the benefits of additional services or products to improve their individual lives.
  • Follow up with members and/or co-workers within service level standards, and recognize and report any fraudulent or suspicious activity.
  • Responsible to complete all administrative duties, sending members letters, copy of Statements or anything request they may have in regards to their ARDENT account.
  • Responsible for the closing, opening or changes needed with members CD’s.
  • Many other duties as the need arise and is required.

Universal Operations Specialist

ARDENT Credit Union
04.2016 - 07.2020
  • Responsible to act as primary for all positions under the operations department.
  • Initiate, verify and release wires
  • I possess knowledge of all products and services in order to provide meaningful cross-sell suggestions for the benefit of members.
  • Complete member service requests received through US mail.
  • Complete SSA verification requests as received.
  • Assist members with their IRA’s
  • Process all DocuSign’s
  • Perform other essential job functions as required or assigned.

Education

AS - Networking Security and Administration

Peirce College
Philadelphia, PA

Skills

  • Client-focused
  • Bilingual English/Spanish
  • Quick learner
  • Computer proficient
  • Internal communications
  • Customer service
  • Decision-making
  • Team management
  • Community relations
  • Schedule coordination
  • Event coordination
  • Organizational skills
  • Problem-solving
  • Multitasking Abilities

LANGUAGES

Bilingual English/Spanish

Timeline

Communications Specialist Supervisor

Erickson Senior Living
01.2025 - Current

Accounting Office Coordinator

Ann’s Choice – Erickson Senior Living
03.2023 - 01.2025

Communications Specialist

Ann’s Choice – Erickson Senior Living
11.2021 - 03.2023

Member Experience Advocate- Bilingual - Call Center

ARDENT Credit Union
07.2020 - 11.2021

Universal Operations Specialist

ARDENT Credit Union
04.2016 - 07.2020

AS - Networking Security and Administration

Peirce College

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