Akaylia Grey
Collegeville
Summary
Versatile Customer Experience Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Customer Experience Manager
Five Below
Collegeville
04.2024 - Current
- Developed customer feedback initiatives to enhance overall shopping experience.
- Collaborated with store teams to improve service processes and standards.
- Analyzed customer data to identify trends and inform decision-making.
- Implemented strategies to resolve customer complaints promptly and effectively.
- Monitored store environment to ensure welcoming atmosphere for customers.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
Education
Spring-Ford 9-12th Grade Center
Royersford, PASkills
- Customer feedback initiatives
- Service process improvement
- Data analysis techniques
- Complaint resolution strategies
- Team member training
- Time management
Timeline
Customer Experience Manager
Five Below
04.2024 - Current
Spring-Ford 9-12th Grade Center
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