Al-Lyssa Hughes
Williamsport
Summary
Compassionate Medical Assistant experienced in direct patient care and medical office management. Achieved high levels of patient satisfaction through effective communication and strong interpersonal skills. Focused on maintaining compliance with regulatory standards while providing exceptional support to healthcare teams.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Medical Assistant
River Valley Health and Dental Center
Williamsport
01.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected vital signs and documented patient information accurately.
- Administered injections, medications and treatments according to physician instructions.
- Educated patients on treatment plans and medication instructions.
- Scheduled appointments and coordinated patient flow efficiently.
- Managed patient records using electronic health record systems.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected samples from patients for laboratory testing purposes.
- Prepared examination rooms and ensured proper sanitation protocols.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Server
Buffalo Wild Wings
Williamsport
08.2020 - 03.2026
- Provided excellent customer service in a fast-paced restaurant environment.
- Managed food and drink orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food preparation.
- Trained new servers on menu items and service standards.
- Resolved customer complaints with professionalism and tact.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Team Member
McDonald
Williamsport
03.2016 - 07.2018
- Delivered exceptional customer service in fast-paced dining environment, enhancing overall customer experience.
- Operated kitchen equipment and maintained cleanliness standards.
- Collaborated with team members to prepare menu items efficiently.
- Assisted in training new team members on operational procedures.
- Ensured food safety and hygiene compliance throughout shifts.
- Welcomed customers upon entering store with friendly demeanor, contributing to positive first impressions.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Cultivated customer service skills including problem solving, multitasking, and communication, strengthening team interactions.
Education
Associate of Applied Science - Nursing
Pennsylvania College of Technology
Williamsport, PA 01.2026 - 07.2026
Certified Medical Assistant - Medical Assistance
McCann School of Business & Technology
PA 01.2023 - 11.2025
Williamsport Area High School
Williamsport, PASkills
- Patient care
- Vital signs assessment
- Vital signs monitoring
- Vital signs evaluation
- Electronic health records
- Clinical documentation
- HIPAA compliance
- Medical terminology
- Human anatomy and physiology
- Certified in basic life support (BLS)
- CPR
- Suture removal
- Simple dressings
- Procedure assistance
- Prescription refills
- STD counseling
- Team collaboration
- Time management
- Documentation specialist
- Inventory management
- Restocking lab supplies
- Stocking supplies
- Lab equipment setup
- Medical equipment operation
- Lifting capacity
- Professional bedside manner
- Companionship and emotional support
- Medical equipment operation
Certification
BLS 6/24/26
CCMA- 11/08/24
Timeline
Associate of Applied Science - Nursing
Pennsylvania College of Technology
01.2026 - 07.2026
Medical Assistant
River Valley Health and Dental Center
01.2025 - Current
Certified Medical Assistant - Medical Assistance
McCann School of Business & Technology
01.2023 - 11.2025
Server
Buffalo Wild Wings
08.2020 - 03.2026
Team Member
McDonald
03.2016 - 07.2018
Williamsport Area High School