Alaina Whyte-Palmer
Philadelphia
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Maggios. Proven ability to enhance guest experiences through effective multitasking and responsible alcohol service. Adept in event setup and mixology, consistently contributing to team success and client satisfaction in fast-paced environments.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Maggios Southampton
03.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Banquet Bartender
Maggios Ballroom
03.2019 - Current
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Set and reset tables to support serving staff.
- Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
Bartender
Maggios
03.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Obtained cash bank and stocked service bar to prepare for operation.
Counter Server
Fresh Works Woodhaven
05.2017 - 06.2022
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
Hostess
Oven Brothers
03.2018 - 05.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
New Foundations Charter School
Philadelphia, PA2020
Skills
- Ramp Certified
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Strong multitasking
- Customer service
- Team player attitude
- Cleanliness and hygiene
- Responsible alcohol service
- Payment processing
- Classic cocktails
- Mixology
- Liquor restocking
- Proper food handling
- Time management
- Event setup and breakdown
- Event setup
Certification
Ramp Certified
Timeline
Server
Maggios Southampton
03.2020 - Current
Banquet Bartender
Maggios Ballroom
03.2019 - Current
Hostess
Oven Brothers
03.2018 - 05.2020
Counter Server
Fresh Works Woodhaven
05.2017 - 06.2022
Bartender
Maggios
03.2016 - Current
High School Diploma -
New Foundations Charter School
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