Alan Sandoval Tellez
Philadelphia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support Specialist position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Wellness Liaison (Virtual)
Nationalities Service Center
05.2023 - Current
- Provide trauma-informed care
- Trained for serious preventative measures stemming from trauma such as suicide prevention
- Instructing young adults on how to better themselves
- Teaching english to new US residents of hispanic descent
Intern
Penn Mutual Life Insurance
01.2023 - 07.2023
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Supported IT department in handling technology rollout and maintenance.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Wrote and updated detailed technical documentation for software applications.
Solution Center and Desktop Management Intern (Hybrid)
PennMutal Life Insurance
01.2023 - 07.2023
- Assisted employees with relogging into their account
- Guided company employees with the hardware they were given and how to use it, using remote support software if needed
- Worked with the IT team to test hardware returning from service, checking if they were reusable, needed hardware upgrades or were ready to be dismissed
- Flashed and installed new operating systems along with the needed software and drivers
- Updated firmware and drivers along with BIOSs for new and returning devices
- Prepared devices to be shipped out, including all the hardware and cables needed for the end user to be ready for work
Cook
Helium Comedy Club
03.2021 - 09.2022
- Prepared 100s of orders within a small time frame
- Cleaned and ensured food safety daily
- At times worked 9 hours after school
Education
Associate of Applied Science - Computer Information Systems
Community College of Philadelphia
Philadelphia, PA04-2025
Academic And Professional Development - IT Track
Year Up
Philadelphia, PA06.2023
Skills
- Application support
- Application installations
- Technical issue analysis
- IT consulting
- Troubleshooting and Diagnostics
- System upgrades
- Technical reporting
Accomplishments
- Have built multiple computers and service them.
- Have a custom home media library that can be accessed remotely.
- Know how to service and fix android phones and iPhones.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Wellness Liaison (Virtual)
Nationalities Service Center
05.2023 - Current
Intern
Penn Mutual Life Insurance
01.2023 - 07.2023
Solution Center and Desktop Management Intern (Hybrid)
PennMutal Life Insurance
01.2023 - 07.2023
Cook
Helium Comedy Club
03.2021 - 09.2022
Associate of Applied Science - Computer Information Systems
Community College of Philadelphia
Academic And Professional Development - IT Track
Year Up
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