Alan Shaub
Ronks
Summary
Results-driven Sales Associate with expertise in customer service and merchandise display. Focused on improving customer engagement and satisfaction through effective communication and product knowledge. Committed to fostering strong client relations and delivering exceptional service.
Overview
48
48
years of professional experience
Work History
Sales Associate
Morr Range and Training Center
Lancaster
2021.04 - 2025.06
- Delivered exceptional customer service by promptly addressing inquiries and concerns.
- Helped customers find specific products, answered questions, and offered product advice.
- Facilitated customer selection of training equipment and programs to meet individual needs.
- Managed product displays to enhance customer engagement and product visibility.
- Educated customers on safety protocols for training equipment to ensure safe usage.
- Demonstrated product features and benefits to align with customer needs.
- Answered incoming telephone calls to provide store, products and services information.
Service Advisor
Gayle Kine RV Sales
Mountville
2008.06 - 2021.07
- Scheduled service appointments and maintained customer records efficiently.
- Coordinated with technicians to ensure timely vehicle inspections and repairs.
- Communicated service updates to customers throughout the repair process.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Managed warranty claims and processed related documentation accurately.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted customers with product inquiries and service recommendations.
Mechanic /Production Supervisor
Penn D O T
Harrisburg
1977.06 - 2006.04
- Repaired and maintained a variety of heavy machinery used in road construction.
- Diagnosed mechanical issues in vehicles and equipment for the transportation department.
- Inspected vehicles to ensure compliance with safety regulations and operational standards.
- Scheduled routine maintenance to enhance vehicle performance and longevity.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Installed new or rebuilt engines into vehicles following manufacturers' instructions for installation procedures.
- Tested components with appropriate instruments to ensure proper operation.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Monitored shop equipment to maintain safe working condition.
- Maintained detailed records of repairs, labor, and parts used to ensure accountability and streamline future maintenance.
- Researched parts availability from various vendors to expedite repairs and minimize downtime. from vendors in order to complete repairs efficiently.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Trained new employees on safety protocols and operational procedures. on safety protocols and production procedures.
- Ensured inventory levels were maintained for uninterrupted production flow.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Monitored and ordered materials to maintain optimal inventory levels, ensuring uninterrupted production operations.
- Researched issues and negotiated with vendors and suppliers to improve processes and reduce unnecessary costs.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Education
High School Diploma -
Willow Street C T C
Willow Street, PA1973-06
Automotive / Air Conditioning - Automotive Engineering
I C S
Harrisburg, PA1973-06
Skills
- Product knowledge
- Product presentation
- Product demonstration
- Customer engagement
- Client relations
- Point of sale management
- Cash management
- Safety education
- Safety compliance
Timeline
Sales Associate
Morr Range and Training Center
2021.04 - 2025.06
Service Advisor
Gayle Kine RV Sales
2008.06 - 2021.07
Mechanic /Production Supervisor
Penn D O T
1977.06 - 2006.04
High School Diploma -
Willow Street C T C
Automotive / Air Conditioning - Automotive Engineering
I C S