Alana Agnew
Pittsburgh
Summary
A detail-oriented professional cake decorator with excellent communication, interpersonal, and creative thinking skills. I am aiming to leverage my abilities to successfully fill the empty spot at your company as a cake decorator lead. Frequently I am praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Cake Decorator
Giant Eagle
Pittsburgh
09.2024 - Current
- Decorated cakes using a variety of techniques and designs.
- Collaborated with team members to fulfill customer orders efficiently.
- Maintained cleanliness and organization of the decorating station.
- Assisted customers with cake selection and customization options.
- Responded to customer feedback to enhance service quality and satisfaction.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Troubleshot any issues that arose during the cake decorating process.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Frosted finished cakes evenly and smoothly using various techniques.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Assembled multiple tiers of cakes with precision and stability.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Organized store by returning merchandise to proper areas and restocked displays.
- Wrapped items in plastic in preparation for display and to sell to customers.
Front End Coordinator
Giant Eagle
Pittsburgh
07.2023 - 05.2025
- Coordinated daily operations for store departments to ensure smooth workflow.
- Managed inventory levels and restocked shelves to maintain product availability.
- Trained new team members on company policies and customer service standards.
- Maintained a clean and organized work environment for customers and staff.
- Coached and mentored newly hired employees on front-end operational and customer service work.
- Assisted customers by asking appropriate questions to help find needed products.
- Managed front-end merchandising and maintenance, keeping shelves properly stocked.
- Took over cash register duties during busy periods to keep customers lines moving.
- Assisted in debugging web applications and resolving issues related to front end design.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Cashier
Giant Eagle
Pittsburgh
06.2021 - 05.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and any spills that occur.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Utilized problem solving skills to effectively handle difficult situations.
Education
High School Diploma -
Baldwin Highschool
Pittsburgh, PASkills
- Organizational Skills
- Problem-Solving
- Professionalism
- Strong Work Ethic
- Self Motivation
- Time Management
- Multitasking
- Attention to Detail
- Communication Skills
References
- Holly Ford, Cashier/Coordinator, Old Coworker, (412) 251-9952, Fordh2011@yahoo.com
Timeline
Cake Decorator
Giant Eagle
09.2024 - Current
Front End Coordinator
Giant Eagle
07.2023 - 05.2025
Cashier
Giant Eagle
06.2021 - 05.2024
High School Diploma -
Baldwin Highschool