Alana Cardinal
Newtown Square
Summary
Achievement-focused, compassionate individual dedicated to perpetual learning and innovation. Noted for harnessing analytical thinking, leadership, and creativity to resolve issues and produce significant solutions in rapidly changing environments for long-term client and overall success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Manager
West Chester Diner and Restaurant
West Chester
02.2023 - 02.2025
- Guided compliance with labor laws including FMLA, ADA, and Title VII.
- Ensured adherence to federal, state, and local employment regulations.
- Advised leadership on HR policies, union negotiations, and business strategy execution.
- Initiated employee evaluation processes and recommended policy improvements for staff development.
- Scheduled meetings to address employee concerns and grievances effectively.
- Researched industry trends to enhance compensation and performance strategies.
- Reported workplace health and safety compliance to management.
- Conducted employee performance reviews and implemented corrective measures to boost productivity.
Admissions and Alumni Coordinator
Renewal And Montare Behavioral Health
Los Angeles
11.2020 - 01.2022
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
- Developed public relations strategies to influence public opinion or promote ideas, products or services.
- Developed and implemented a comprehensive alumni engagement plan.
- Managed the Alumni Association's social media accounts.
- Monitored data related to membership growth and renewal rates.
- Leader in closing and assessing the client's arrival to the most personally beneficial facility; crisis intervention; follow-up to ensure client support following treatment.
- Remotely available at all times, whether on the admissions general line or for individuals with rapport reaching out for help.
- Able to translate insurance and verify benefits using a multitude of software quickly and accurately.
Clinical Case Manager
Iris Healing Retreat
Woodland Hills
08.2018 - 12.2021
- Conducted comprehensive biopsychosocial assessments to determine client needs and service eligibility.
- Modified treatment plans to reflect changes in client health or progress, and encourage a full continuum of care.
- Tracked client care to evaluate service effectiveness and quality assurance.
- Administered medication according to strict schedules for optimal patient management.
- Maintained accurate, timely client records in compliance with HIPAA and The Joint Commission regulations.
- Participated in continuing education on case management and mental health topics (UCLA).
- Facilitated individual and group therapy, psychoeducational sessions, to enhance client engagement and connection holistically.
- I communicated with insurance companies, the Clinical Director, and other entities to secure coverage and verification for client services regularly.
Education
Associate of Arts - Behavioral Sciences
Los Angeles Pierce College
Los Angeles06-2021
Associate of Arts - Communications
Los Angeles Pierce College
Los Angeles06-2021
Associate of Arts - Psychology
Los Angeles Pierce College
Los Angeles06-2021
Associate of Arts - Arts And Humanities
Los Angeles Pierce College
Los Angeles06-2021
Associate of Science - Psychology
University of California, Los Angeles
Los Angeles, CASkills
- Clinical quality program standards
- Business development
- CRM software experience
- Customer referrals
- Customer needs assessment
- Phone and email etiquette
- Emotional intelligence
Certification
- CPR certified
- RADT certified
References
References available upon request.
Timeline
Human Resources Manager
West Chester Diner and Restaurant
02.2023 - 02.2025
Admissions and Alumni Coordinator
Renewal And Montare Behavioral Health
11.2020 - 01.2022
Clinical Case Manager
Iris Healing Retreat
08.2018 - 12.2021
Associate of Arts - Behavioral Sciences
Los Angeles Pierce College
Associate of Arts - Communications
Los Angeles Pierce College
Associate of Arts - Psychology
Los Angeles Pierce College
Associate of Arts - Arts And Humanities
Los Angeles Pierce College
Associate of Science - Psychology
University of California, Los Angeles
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