Alana Schoonover
Macungie
Summary
Dynamic and dedicated professional with experience at Millersville University, excelling in customer satisfaction and safety. Proven ability to resolve issues effectively while adhering to security procedures. CPR certified and a strong team player, committed to fostering positive experiences and promoting inclusivity through proactive engagement and initiative.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Gym Attendant
Millersville University
Millersville
05.2024 - Current
- Verified member identification cards at entrance to ensure access rights were up-to-date.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Asked questions and looked for root cause of complaints, obtaining sufficient information to refer to supervisor.
- Reported accidents and injuries to emergency response personnel.
- Monitored premises for potential risks and took appropriate action to keep patrons safe.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Answered phones, issued equipment and completed guest check-in.
- Resolved customer issues to maintain high standards of customer satisfaction.
Intern
Keystone Equality
Allentown
05.2025 - 08.2025
- Assisted in organizing events promoting equality and inclusion within the organization.
- Conducted research on best practices in advocacy and policy development.
- Collaborated with colleagues to create educational materials for community engagement.
- Collected county commissioner information and reached out regarding ordinances.
Service Associate
Giant Food Stores
Trexlertown
07.2021 - 12.2023
- Resolved customer complaints in a professional manner.
- Handled cash, credit card, and check payments for goods and services.
- Followed all security protocols when handling confidential information.
- Stayed current on promotional activities and sales events.
- Mentored junior team members and managed employee relationships.
- Assisted with training new associates on processes and procedures.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Personalized client interactions to drive loyalty and enhance solution implementation.
Education
Bachelor of Arts - Sociology
Millersville University of Pennsylvania
Millersville, PA05-2026
High School Diploma -
Emmaus High School
Emmaus, PA06-2022
Skills
- Team player attitude
- Administrative tasks
- CPR certified
- Rules compliance
- Initiative and Self-motivation
- Customer request handling
- Group class assistance
- Incident reporting
- Security procedures
Affiliations
- Dance Teacher
- Fitness Instructor
Certification
- CPR Certificate
- Dance Hip-Hop Aerobic Certificate
- Step Aerobics Certificate
References
References available upon request.
Timeline
Intern
Keystone Equality
05.2025 - 08.2025
Gym Attendant
Millersville University
05.2024 - Current
Service Associate
Giant Food Stores
07.2021 - 12.2023
Bachelor of Arts - Sociology
Millersville University of Pennsylvania
High School Diploma -
Emmaus High School