Alanis Carnell
Hyndman
Summary
Dynamic banking professional with extensive experience at Chessie Federal Credit Union, excelling in cash handling and customer service. Proven track record in account reconciliation and cross-selling banking products, enhancing customer satisfaction and loyalty. Adept at utilizing banking software to streamline transactions while maintaining a high level of accuracy and professionalism.
Overview
10
10
years of professional experience
Work History
Bank Teller
CHESSIE FEDERAL CREDIT UNION
CUMBERLAND
09.2022 - Current
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Delivered exceptional service to customers in person or over telephone.
- Resolved problems or discrepancies concerning customers' accounts.
- Explained bank services, financial products and applicable fees to customers.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Researched customer inquires regarding their accounts using internal banking systems.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Adhered to financial services security and audit procedures.
- Prepared official checks for customer and internal bank needs.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Maintained confidentiality of bank records and client information.
- Trained employees on cash drawer operation.
- Performed cash handling duties including counting currency, coins and checks.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Developed strong relationships with customers to ensure repeat business.
- Assisted customers with basic technical issues related to digital banking platforms.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of bank records, transactions and customer information.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Performed special services for customers, ordering bank cards and checks.
- Reported daily averages and shortages to operations department.
- Entered transactions into computer and issued customer receipts.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Reconciled cash and checks against computer records at end of shift.
- Received and counted daily inventories of cash, drafts and checks.
- Followed strict compliance guidelines when completing financial transactions for customers.
Packer
WebstaurantStore
CUMBERLAND
05.2017 - 08.2025
- Maintained accurate records of inventory packed and materials used.
- Organized warehouse inventory according to size, type, color, or product code.
- Operated material handling equipment including forklifts, hand jacks, pallet jacks.
- Utilized hand tools and equipment for efficient packing and sealing of goods.
- Implemented packing strategies to minimize waste and increase efficiency.
- Tracked inventories and input equipment counts into warehouse databases.
- Ensured work area was clean and organized, adhering to safety regulations.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Maintained accurate records of items shipped and received using computer software programs such as SAP or Oracle.
- Assisted in training new employees on proper order packing techniques.
- Stamped price tags on merchandise, referring to official price lists.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Reported any damaged merchandise upon receipt or during packing process.
- Handled return shipments, repacking products as needed for resale or disposal.
- Assembled cartons, crates, and containers to prepare for shipping.
- Verified labels for appropriate order numbers and item specifications.
- Operated forklift and pallet jack to transport heavy loads.
- Conducted cycle counts to verify accuracy of inventory in warehouse.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Weighed or counted items for distribution to conform to company standards.
- Collaborated with team members to meet packing deadlines during high-volume periods.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Read orders to verify attributes and quantities of merchandise.
Drawer Maker
American Woodmark
Rawlings
01.2016 - 05.2017
- Inspected finished products for quality and adherence to customer specifications.
- Installed heat trace tape to tubing and controls and bent large tubing with power bender.
- Organized supplies and tools necessary for efficient completion of projects.
- Created templates for repetitive tasks to expedite fabrication processes.
- Assembled machinery from component parts, following prescribed instructions to support correct configurations.
- Provided assistance to customers selecting appropriate types of drawers for their needs.
- Powered up, calibrated and shut down fabricating machinery according to company regulations.
- Assessed work for errors or compliance issues and made corrections or modifications.
- Repaired damaged drawers by replacing broken parts or reconstructing sections of the drawer.
- Performed regular maintenance checks on machinery used in the production process.
- Assembled drawers using glue, clamps and specialized tools.
- Created detailed drawings to be used in manufacturing custom-made drawers per client requests.
- Inspected finished products for quality assurance purposes.
- Assembled and completed products according to production schedules.
- Maintained records of materials used in production processes.
- Installed hardware on drawers such as knobs, handles, locks and catches.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Cashier
Circle K Gas Station
Bel Air
08.2015 - 02.2016
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed customer payments quickly and returned exact change and receipts.
- Conducted price checks for special orders or discounts as requested by customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Helped customers find specific products, answered questions, and offered product advice.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
- Balanced daily transactions on a computerized point-of-sale system.
- Discounted purchases by scanning and redeeming coupons.
- Maintained work area and kept cash drawer organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Counted and balanced cashier drawers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
High School Diploma -
FORT HILL HIGHSCHOOL
Cumberland, MD05-2014
Skills
- Cash handling
- Customer service
- Transaction processing
- Account reconciliation
- Banking software
- Cross-selling
Timeline
Bank Teller
CHESSIE FEDERAL CREDIT UNION
09.2022 - Current
Packer
WebstaurantStore
05.2017 - 08.2025
Drawer Maker
American Woodmark
01.2016 - 05.2017
Cashier
Circle K Gas Station
08.2015 - 02.2016
High School Diploma -
FORT HILL HIGHSCHOOL
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