Alanna Brown
Lansdale
Summary
Dynamic Shift Leader at Chick-fil-A with a strong focus on customer service and team motivation. Proven ability in cash handling and conflict resolution, enhancing customer satisfaction and operational efficiency. Recognized for training staff and fostering a collaborative environment, driving team success and achieving sales goals through effective communication and leadership.
Overview
9
9
years of professional experience
Work History
Shift Leader
Chick-fil-A
09.2016 - Current
Managed customer service support through phone calls and face-to-face interactions.
Education
High School Diploma -
North Penn Hs
Lansdale, PA2004
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Staff education and training
- Staff supervision
- Staff training and development
- Goal setting and tracking
- POS system operation
- Safety processes and procedures
- Assigning work
- Complaint resolution
- Sales and upselling
- Shift paperwork completion
- Issue resolution
- Role modeling
- Daily workflows
- Professional appearance
Timeline
Shift Leader
Chick-fil-A
09.2016 - Current
High School Diploma -
North Penn Hs
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