Alayna Frank
Lancaster
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2024 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Barista, Barista Trainer
Starbucks
09.2022 - Current
- Memorizes all beverage recipes and hand crafts beverages. Communicates with customers and is able to act in all potential floor positions effectively. Trains incoming new-hire baristas when needed.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
Student Art Teacher
Penn Manor School District
01.2023 - 01.2023
- Learned further-advancing education skills through a mentor educator. Created lesson plans for students grades 1-6. Managed two classrooms, had direct communication with parents and both school staffs. Evaluated student work as well as worked directly with students to further success in the classroom.
Administrative Assistant
TTI Environmental
01.2020 - 01.2020
- Comprehensive administrative assistance to Management. Agenda follow-up. Review of documents suitability and file control. File maintenance.
Shift Supervisor
Dairy Queen
01.2017 - 01.2019
- Delegated tasks, held the ability to perform successfully in all on-the-floor stations. Managed the floor when on shift and created floor plans as well as acted in the role of direct store contact when managing a shift.
Education
Bachelor of Arts - Art And Psychology
Millersville University
05-2024
High School - undefined
Council Rock High School South
01.2019
Skills
- Friendly Customer Service
- Creative Problem-Solving
- Good Communication
- Education and Leadership Experience
- Adaptive in High-Paced Environments
- Safety reviews
- Shift reporting
- Inventory management
- Continuous improvement
- Cash handling
- Training and mentoring
- Staff motivation
HONORS AND ACHIEVEMENTS
Millersville University’s VilleHarmonics A Cappella- President and Founder (2023-24), Millersville University’s All Campus Musical Organization- Secretary (2019-2021), Vice President (2022-23), Millersville University’s Chromatic A Cappella- Secretary (2021-23), Member of CRS Music Honor Society, National English Honor Society (also serving as secretary), and German Honor Society (2018-19)
Timeline
Shift Supervisor
Starbucks
11.2024 - Current
Student Art Teacher
Penn Manor School District
01.2023 - 01.2023
Barista, Barista Trainer
Starbucks
09.2022 - Current
Administrative Assistant
TTI Environmental
01.2020 - 01.2020
Shift Supervisor
Dairy Queen
01.2017 - 01.2019
High School - undefined
Council Rock High School South
Bachelor of Arts - Art And Psychology
Millersville University