Albert Ferrara

Operations Manager

• Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees.
• Streamlined re-engagement of lost customers in collaboration with the marketing department, increasing customer retention.
• Developed and implemented quality control procedures that improved product quality.
• Managed vendor relationships to negotiate favorable terms resulting in cost savings.
• Analyzed production data to identify bottlenecks and inefficiencies, implementing process improvements that increased productivity.
• Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for all operational processes.
• Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements.
• Optimized warehouse layout to improve efficiency and reduce picking errors.
• Developed key performance indicators (KPIs) for each department within the organization to track progress towards operational goals.
• Managed inventory levels to ensure optimal stock availability while minimizing carrying costs.

Lead Technician

• Managed project timelines, ensuring efficient scheduling of resources and materials to meet client deadlines.
• Implemented quality control measures to ensure high standards of workmanship and customer satisfaction.
• Collaborated with clients to understand their specific requirements, providing expert advice on color selection, paint types, and finishes.
• Maintained company truck with proper use of 24ft and 32ft extension ladders.
• Supervised the application of paint using brushes, rollers, or spray guns to achieve smooth finishes and uniform coverage.
• Ensured compliance with safety regulations by implementing proper ventilation systems and utilizing personal protective equipment (PPE).
• Maintained accurate records of materials used, labor hours worked, and project expenses for cost tracking purposes.
• Trained new team members on painting techniques, safety procedures, and company policies.
• Performed touch-ups or repairs as necessary to maintain the integrity of completed paint jobs.
• Managed inventory levels by monitoring stock levels of paints, brushes, rollers etc. and placing orders when needed.
• Developed relationships with suppliers/vendors to negotiate favorable pricing terms for painting supplies/materials procurement.
• Implemented environmentally friendly practices such as using low VOC paints or recycling unused paint products responsibly.
• Utilized a variety of tools and equipment such as saws, drills, sanders, and routers to complete carpentry projects.
• Performed precise measurements and cuts to ensure proper fitment of materials.
• Followed all safety protocols when operating power tools or working at elevated heights.
• Assisted in the selection of appropriate lumber or other materials needed for specific projects while considering budget constraints.
• Managed inventory levels by tracking supplies used on various projects.
• Operated heavy machinery including table saws, planers, and jointers safely.
• Sanded surfaces smooth before applying finishes such as paint, stain, varnish etc.
• Investigated customer complaints regarding completed work, promptly resolved issues ensuring customer satisfaction.
• Closely inspected finished products for defects ensuring high-quality craftsmanship.
• Maintained tools in good working condition by performing regular maintenance tasks.
• Operated woodworking machinery including saws, nail guns, and sanders safely.
• Completed minor deck repairs and surface prep tasks (e.g., sanding, sealing cracks) alongside routine service operations.
• Completed deck repairs on both ground level and raised decks. This includes joist and support post repair/replacements.
• Coordinated with Sherwin Williams to ensure the correct color and amount of stain for each job.
• Ensured strict adherence to safety protocols during pressure washing, chemical use, ladder and lighting installations, mitigating on-site risks.
• Conducted detailed quality control inspections post-job to ensure workmanship met company standards and client expectations.
• Trained new technicians in best practices for deck restoration, stain application, low-voltage and holiday lighting installations, and customer service protocols.
• Authorized to work in the US for any employer

• Packaged, dated, and provided country of origin of seafood
• Recorded all freezer and refrigeration temperatures daily
• Lifted and carried 75Lb boxes every day, lifted 50Lb Boxes (8 times a day)
• Cleaned seafood dept daily
• Manager duties:
• Made up weekly schedule
• Completed the Buys/Sales reports for the week
• Completed Department Tour daily
• Recorded "throw-away" product
• Completed Seafood Department fresh and frozen seafood orders daily
• Created ways to increase department’s weekly sales

• Responsibilities
• Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
• Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.
• Maintains quality service by following organization standards
• Maintains inventory and supplies by receiving, storing, and delivering items; securing warehouse; supervising staff.
• Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data.
• Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.
• Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.
• Accomplishes warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
• Accomplishments
• Shortly after being hired, was promoted to body paint specialist. Shortly after that, was promoted to warehouse assistant supervisor.
• Skills Used
• Teamwork
• Coordination
• Organization
• Planning
• Time Management
• Reporting Skills
• Inventory Control
• Documentation Skills
• Equipment Maintenance
• Data Entry Skills
• Dependability
• Supervision
• Safety Management
• Deadline-Oriented
• Equipment Maintenance
• Operated forklift

• 10-Hour OSHA Construction Safety Training
• Driving work truck to, and from job sites up to 100 miles.
• Maintaining a clean, neat work truck
• Foreman on selected job sites
• Complete scope of work, and speak with customer in a professional manner
• Speaking with and getting work tickets signed by site contact, giving approval that scope of work was completed correctly.
• Services provided :
• Professional window cleaning
• Powerwashing
• Glass Restoration
• High Dusting & Re-lamping
• Up to 40 foot extension ladder work
• Metal Maintenance
• Sandblasting

• Packaged, dated, and provided country of origin of seafood
• Recorded all freezer and refrigeration temperatures daily
• Lifted and carried 75Lb boxes every day, lifted 50Lb Boxes (8 times a day)
• Cleaned seafood dept daily
• Manager duties:
• Made up weekly schedule
• Completed the Buys/Sales reports for the week
• Completed Department Tour daily
• Recorded "throw-away" product
• Completed Seafood Department fresh and frozen seafood orders daily
• Created ways to increase department’s weekly sales