Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Albert Rubio Paulino

Allentown,PA

Summary

Dynamic Dispatch Manager with proven expertise at LCPL OSBRANY TRUCKING LLC, enhancing operational efficiency through innovative routing strategies and exceptional customer communication. Skilled in DOT compliance and workflow planning, I successfully reduced idle time and improved customer satisfaction, driving sales and fostering strong relationships. Fluent in Spanish, I excel in diverse environments.

Results-driven logistics professional with proven track record in dispatch management. Efficiently overseen fleet operations and coordinated schedules, optimizing delivery routes and minimizing delays. Known for fostering team collaboration and ensuring high standards of service, adaptable to dynamic environments and changing needs.

Experienced with coordinating and managing dispatch operations. Utilizes strong organizational skills and strategic planning to streamline processes and enhance efficiency. Track record of effective communication and problem-solving, ensuring timely and reliable service delivery.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Dispatch Manager

LCPL OSBRANY TRUCKING LLC Jennie Pascual (347) 631-0917
02.2023 - 07.2025
  • Coordinated daily dispatch operations, ensuring timely delivery of freight to clients.
  • Managed communication between drivers and customers to resolve issues efficiently.
  • Developed and implemented routing strategies to optimize delivery schedules.
  • Monitored vehicle performance and driver compliance with safety regulations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
  • Negotiated contracts with suppliers to reduce operational costs, benefiting bottom line.
  • Reduced idle time for fleet, optimizing routes through advanced planning tools.
  • Provided detailed reports to management on dispatch operations, identifying areas for improvement.
  • Coordinated with sales and warehouse teams to ensure accurate order fulfillment.
  • Scheduled deliveries and pickups according to customer needs.
  • Answered phone calls and responded to customer emails.
  • Tracked and monitored vehicle performance and maintenance.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Received new orders, prepared documentation, and assigned personnel.
  • Managed customer accounts and invoicing.

Driver

Cintas
04.2021 - 01.2023
  • Operated vehicles safely and efficiently to transport goods to designated locations.
  • Maintained accurate delivery logs and ensured compliance with transportation regulations.
  • Inspected vehicles regularly for safety and maintenance, reporting issues promptly.
  • Collaborated with dispatch teams to optimize delivery routes and schedules.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Sales Associate

Foot Locker
05.2017 - 10.2021
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Maintained organized sales floor, ensuring products were appropriately displayed and stocked.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
  • Collaborated with team members to achieve daily sales targets and optimize store operations.
  • Handled customer complaints professionally, providing solutions to enhance satisfaction and retention.
  • Participated in training sessions to develop skills in customer service and sales techniques.
  • Built relationships with customers to encourage repeat business.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.

Education

High School Diploma -

Louis E Dieruff
Allentown, PA
06-2019

Skills

  • Workflow planning
  • Route planning
  • Phone dispatch
  • DOT compliance
  • Schedule coordination
  • Customer communication
  • Field call management
  • Daily reports
  • Sales support
  • Transportation
  • Fleet dispatching
  • Strong leadership
  • Route planning expertise
  • Supply chain
  • Decision-making
  • Customer service
  • Critical thinking
  • Schedule management
  • Dispatch recordkeeping
  • Work crew dispatch
  • Dispatching field personnel
  • Service planning
  • Service coordination
  • Resource coordination
  • Material distribution
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Cash handling
  • Retail sales
  • Relationship building
  • FLUENT IN SPANISH
  • Sales expertise
  • Excellent written and verbal communication
  • Adaptable and flexible
  • Goal driven

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Dispatch Manager

LCPL OSBRANY TRUCKING LLC Jennie Pascual (347) 631-0917
02.2023 - 07.2025

Driver

Cintas
04.2021 - 01.2023

Sales Associate

Foot Locker
05.2017 - 10.2021

High School Diploma -

Louis E Dieruff
Albert Rubio Paulino