Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yazmin Salas-Lopez

Reading,PA

Summary

Motivated and dependable professional with over 10 years of customer service experience across diverse industries. Known for delivering high-quality service, adapting quickly in fast-paced environments, and fostering positive customer relationships. Proven ability to collaborate with cross-functional teams and leadership to meet operational goals on time and within budget. Seeking to contribute to a community-oriented organization that values growth, integrity, and employee development.

Overview

13
13
years of professional experience

Work History

Patient Care Technician

Tower Health
12.2023 - Current
  • Assisted patients with daily activities, ensuring comfort and dignity during care procedures.
  • Performed scans, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Performed lab work including specimen collection, labeling and transport.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Consistently assigned a patient load of 15 to 30 individuals in a critical care setting, demonstrating strong time management, prioritization, and high-level clinical support under pressure

Operator Trainer/Finisher

East Penn Manufacturing Co
07.2020 - 07.2023
  • Managed and processed customer orders, ensuring accurate documentation and timely fulfillment to meet production goals, many times surpassing expectations by over at least 200 batteries
  • Conducted battery quality testing, identifying and removing non-compliant units
  • Trained and onboarded new hires on company policies, procedures, and safety standards
  • Communicated trainee progress and concerns with supervisors and training staff
  • Coordinated meetings, performance reviews, and job shadowing sessions in alignment with production schedules

Teacher's Assistant

Bethany Children's Home
07.2019 - 06.2020
  • Supported immigrant children seeking asylum, ensuring their safety, education, and well-being in compliance with ORR (Office of Refugee Resettlement) guidelines
  • Provided consistent emotional support and trauma-informed care to children separated from their families, fostering a safe and empathetic environment to aid in their recovery and adjustment
  • Conducted timely intakes and maintained accurate documentation for case records
  • Collaborated with teachers to develop and implement lesson plans for Pre-K–12 across multiple subjects
  • Prepared classroom materials and provided academic support to students, including one-on-one assistance for those struggling
  • Trained and mentored new hires on program protocols and responsibilities
  • Communicated student progress with educational coordinators, case workers, therapists, and program leadership
  • Performed clerical duties to support program operations

Patient Service Representative

Berks Center for Digestive Health
04.2018 - 07.2019
  • Ensured smooth and professional operation of the reception and registration area in a fast-paced medical setting
  • Managed patient scheduling, multi-line phone systems, and accurate collection of registration and intake information
  • Verified insurance coverage and conducted financial responsibility calls to prepare patients for procedures
  • Handled daily cash and check deposits in compliance with office financial protocols
  • Trained and supported new hires in all reception duties, emphasizing customer service and compliance
  • Delivered compassionate, bilingual (Spanish-English) support to patients, including real-time translation for doctors, anesthetists, and nursing staff
  • Conducted pre-anesthesia assessment calls with Spanish-speaking patients, ensuring understanding of medical instructions and consent procedures

Front of House Employee

Paraiso Rosel
05.2012 - 12.2016
  • Provided front-of-house service including waitressing, hosting, and bussing to ensure a positive guest experience
  • Managed call-in orders, takeout, and delivery coordination
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
  • Maintained cleanliness and organization of dining and prep areas
  • Monitored inventory levels, placing orders to maintain stock availability for daily operations.
  • Assisted with catering events and provided bartending support

Education

High School Diploma -

Reading Senior High School
Reading, PA
06.2016

Skills

  • CPR certification
  • Specimen collection
  • Phlebotomy training
  • Adaptable
  • Team collaboration
  • Active listening
  • Time management
  • Attention to detail
  • Emotional and social support
  • Workload management
  • Teamwork and collaboration
  • Problem-solving
  • Organizational skills
  • Critical thinking
  • Excellent communication
  • Reliability
  • Multitasking Abilities
  • Documentation and recordkeeping
  • Data entry
  • Professionalism
  • Positive attitude
  • Customer service
  • Strong work ethic

Languages

Spanish
Native or Bilingual

Timeline

Patient Care Technician

Tower Health
12.2023 - Current

Operator Trainer/Finisher

East Penn Manufacturing Co
07.2020 - 07.2023

Teacher's Assistant

Bethany Children's Home
07.2019 - 06.2020

Patient Service Representative

Berks Center for Digestive Health
04.2018 - 07.2019

Front of House Employee

Paraiso Rosel
05.2012 - 12.2016

High School Diploma -

Reading Senior High School

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Yazmin Salas-Lopez