Knowledge of technology and systems
Alejandro Barrios
Accounting B.S. Student
Panama City,Calle 41 este
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable, with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities.
Overview
8
8
years of professional experience
2
2
Languages
1
1
Certificate
Work History
Debt Collector
Connect International Panama
Panama City, Provincia de Panama
01.2025 - 06.2025
- Surpassed sales expectations by achieving $25,000 in gross commissions and $5,000 in net fees within first 3 months, rapidly establishing a strong client base and demonstrating high-performance potential early on.
- Consistently exceeded outreach targets by managing 120+ calls per day, outperforming the set goal of 70 daily calls and demonstrating strong work ethic, persistence, and time management skills.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Maintained compliance with all federal and state debt collection laws, ensuring ethical collection practices.
Amazon Member
Alorica
05.2021 - 06.2021
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Albion Risk Consulting, PAST
09.2017 - 07.2020
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with teams to develop solutions.
- Assisted in developing integrated marketing strategies for small businesses.
GeekSquad Member
Sitel, American
01.2020 - 06.2020
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Marketer/Promoter
Soto Media
08.2019 - 12.2019
- Identified appropriate marketing channels and target customers for campaigns.
- Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
- Wrote engaging and successful marketing, advertising, and website copy.
- Completed in-depth reviews of market conditions and customer preferences.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Developed campaigns and specific marketing strategies for clients.
- Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
- Monitored trends in social media, industry, and competitive landscape to create new material.
E-commerce, Owner, Stores
Shopify
01.2019 - 12.2019
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
Education
Bachelor of Science - Accountant
Florida State University
Panama 09.2018 - 2021.05
High School Diploma -
Panama Coast International School
Panama 08.2015 - 2018.05
Skills
Critical Thinker
Software
Certification
Certified ACA International - January 2027
Timeline
Debt Collector
Connect International Panama
01.2025 - 06.2025
Certified ACA International - January 2027
01-2025
Amazon Member
Alorica
05.2021 - 06.2021
GeekSquad Member
Sitel, American
01.2020 - 06.2020
Marketer/Promoter
Soto Media
08.2019 - 12.2019
E-commerce, Owner, Stores
Shopify
01.2019 - 12.2019
Bachelor of Science - Accountant
Florida State University
09.2018 - 2021.05
Administrative Assistant
Albion Risk Consulting, PAST
09.2017 - 07.2020
High School Diploma -
Panama Coast International School
08.2015 - 2018.05
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