Alejandro Bonilla
Easton
Summary
Operations Management Professional with over a decade of experience in optimizing processes and enhancing team performance. Demonstrates expertise in security, customer service, and team leadership, driving organizational efficiency and safety. Skilled in implementing protocols and managing diverse teams to achieve operational excellence and exceed business objectives.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Edible Arrangements
Easton, PA
06.2024 - Current
- Analyzed delivery service operations and developed strategies to boost customer satisfaction and streamline time management processes.
- Implemented effective daily schedules for facility upkeep and vehicle maintenance to enhance operational efficiency.
- Supervised inventory control operations, ensuring optimal resource utilization and effective stock replenishment during high-demand periods.
- Improved customer satisfaction through timely resolution of inquiries and issues.
Security Officer
Windcreek Casino
Bethlehem, PA
10.2023 - 04.2024
- Patrolled casino, enhancing safety and reducing incidents significantly.
- Secured cash transfers, minimizing risk and building trust.
- Monitored behaviors, aiding in threat prevention effectively.
- Responded to alarms, ensuring swift and efficient incident resolution.
- Collaborated on safety protocols, improving overall security measures.
Property Manager
Moovein Self Storage
Easton, PA
06.2022 - 02.2023
- Managed daily operations of two facilities, improving efficiency and customer satisfaction.
- Handled financial transactions and auctions, boosting revenue and reducing overdue accounts.
- Prepared detailed reports, enhancing strategic marketing and facility visibility.
- Assisted in recruitment and training, ensuring high standards and team integration.
Site Manager
Global Management Solutions LLC
Cincinnati, OH
11.2017 - 06.2021
- Directed equipment operations, boosting efficiency with SOPs and ensuring compliance.
- Facilitated cross-department collaboration, enhancing communication and streamlining tasks.
- Managed events and holidays with precision, maintaining high execution standards.
- Oversaw payroll and orders, ensuring accuracy and timely completion.
- Developed safety training, significantly improving OSHA compliance and team awareness.
- Mentioned junior staff in compliance protocols, nurturing a culture of safety that elevated team awareness and responsibility.
Supervisor of Operations & Kiosk Management
Liberty Travel
Wayne, NJ
06.2018 - 06.2019
- Managed team operations, enhancing customer service and employee growth.
- Consistently met lead generation targets in a competitive market.
- Developed sales projections, aiding strategic decisions with Excel insights.
- Implemented a new scheduling system for kiosk staff, optimizing shift coverage and ensuring seamless operations during peak hours.
- Analyzed customer feedback to refine service strategies, leading to noticeable gains in repeat business and brand loyalty.
Sales Lead & Consultant
T-Mobile
New York, NY
02.2014 - 04.2017
- Led sales and operations across departments, enhancing customer service and team efficiency.
- Achieved highest business account openings in a month regionally, boosting branch performance.
- Trained new hires in sales, goal setting, and system use, improving team productivity.
- Executed outbound calls to grow customer base, promoting new products and services.
- Contributed to daily operations management, supporting seamless workflow and collaboration.
Education
Associate of Science - Physical & Social Sciences
Queensborough Community College, CUNY
Queens, NY06.2012
Skills
- Operations Management
- Physical security management
- Client support
- Collaborative team management
- Microsoft 365 / Adobe / POS
- Food safety and sanitation
- Prioritization and scheduling
- Proficient in organization
- Inventory oversight
- Training program development
- Sales techniques
LANGUAGES
English
Spanish
Timeline
Assistant General Manager
Edible Arrangements
06.2024 - Current
Security Officer
Windcreek Casino
10.2023 - 04.2024
Property Manager
Moovein Self Storage
06.2022 - 02.2023
Supervisor of Operations & Kiosk Management
Liberty Travel
06.2018 - 06.2019
Site Manager
Global Management Solutions LLC
11.2017 - 06.2021
Sales Lead & Consultant
T-Mobile
02.2014 - 04.2017
Associate of Science - Physical & Social Sciences
Queensborough Community College, CUNY