Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
Generic

Alejandro Méndez

Philadelphia

Summary

Eight years of experience in IT analytics with a strong ability to diagnose application and hardware issues. Demonstrated expertise in administrative coordination, technical support, and multimedia software, including Adobe Creative Suite and MS Office. Proven track record in managing multiple priorities and delivering effective customer service. Skilled in various operating systems and networking tools, with a focus on troubleshooting and hardware management.

Overview

17
17
years of professional experience

Work History

Technical Support Representative

David’s Bridal
King Of Prussia
11.2016 - Current
  • Resolved all store and corporate issues via phone, email, or self-service system using Easy Vista and JIRA.
  • Diagnosed and repaired various equipment, including Linux servers, Windows registers, fax machines, credit terminals, iPods, and iPads.
  • Monitored network for unauthorized devices through Meraki Device Management, formatting devices as necessary.
  • Troubleshot store network equipment, including Cisco MX64 switches and cable modems, ensuring optimal performance.
  • Analyzed and resolved application issues across multiple platforms, including Starmount POS and Microsoft Outlook Web.
  • Managed employee account issues related to Starmount POS and other applications to maintain operational efficiency.
  • Ensured proper opening and closing of all stores and registers to uphold security protocols.
  • Conducted morning polling checks for all stores to verify system readiness.

Mailroom Associate (Vanguard Group)

Randstad In-House Services
Wayne
10.2008 - 11.2016
  • Processed mail using automated machine for efficient handling.
  • Stacked mail in trays and placed them onto designated platform.
  • Ensured proper sealing of mail, visibility of stamps, names, and addresses.
  • Folded materials as required for specific jobs.
  • Printed envelopes displaying client names for accurate identification.
  • Manually stuffed books for processing when necessary.
  • Audited unprocessable mail to identify issues with machine operations.

Processing Associate (Vanguard Group)

Randstad In-House Services
Wayne
10.2008 - 01.2009
  • Processed mail for all departments, ensuring efficient distribution of communications.
  • Opened new customer accounts to enhance service accessibility.
  • Executed adjustments to electronic transfers for accuracy and compliance.

Education

Bachelor of Science Degree - Computer Network/Commination &Technical Management

DeVry University
Ft. Washington, PA
06.2012

Associate’s Degree - Multimedia

ITT Technical Institute
King of Prussia, PA
12.2007

Skills

Microsoft Office Suite

Adobe Creative Suite

Operating systems expertise

Technical troubleshooting

Hardware and software installation

Printer and peripheral management

Volunteer Experience

Incarnation of Our Lord Church, Philadelphia, PA, Assistant Sunday School Teacher (ages 10-13), 01/01, 12/08

Timeline

Technical Support Representative

David’s Bridal
11.2016 - Current

Mailroom Associate (Vanguard Group)

Randstad In-House Services
10.2008 - 11.2016

Processing Associate (Vanguard Group)

Randstad In-House Services
10.2008 - 01.2009

Bachelor of Science Degree - Computer Network/Commination &Technical Management

DeVry University

Associate’s Degree - Multimedia

ITT Technical Institute

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Alejandro Méndez