Alejandro Reyna
Panama City,Panama
Summary
Dynamic Key Account Manager with 11 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving company metrics. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
20
20
years of post-secondary education
10
10
years of professional experience
Work History
International Trader/Key Account Manager
Posco International Panama
Panama, Panama
05.2017 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Leveraged strategic planning to penetrate key accounts.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Increased sales revenues to $7million for Petrochemical business services by leveraging effective negotiating skills and created new business opportunities in agro commodities trading
- Lead the Petrochemical/Agro and Energy Division for Central America and Caribbean Markets
- Created lists of potential customers based on regional markets and assigned sales tasks to team of 2 employees.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
Sales Representative (After Point of Sales)
Dell Panama
Panama, Panama
11.2011 - 05.2017
- Responsible for Technical Sales providing business sales support in assigned accounts in mid-market segments.
- SME (subject matter expert) in guarantee and service programs for public and commercial accounts.
- Key achievements: 100% sales targets achieved between 2013 and 2015 and effective sales techniques for our contracts up to $ 7 million from 2015 to 2017 Leadership: Pilot Account Manager for Pro support plus warranty program.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used Microsoft Word and other software tools to create documents and other communications.
Customer Service Representative
Data Support Service (DSS)
Panama, Panama
02.2011 - 07.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Pursued opportunities to boost company profile with customers by providing exceptional support.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Assistant Manager
Delegación Peugeot Panama (PSA group)
Panama, Panama
03.2010 - 10.2010
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
Exchange Program - International Trade
POSCO GROUP UNIVERSITY, TRADE AND TAX LAW
Incheon, South Korea 04.2018 - 04.2018
MBA - Coporate Management
Universidad Latina De Panama
Panama City, Panama 01.2014 - 08.2016
BACHELOR DEGREE - INTERNATIONAL BUSINESS
Universidad Santa Maria La Antigua
Panama 01.2008 - 08.2011
High School Diploma -
Instituto Psicopedagogico La Divina Misericordia
Panama City, Panama 03.2007 - 12.2007
High School Diploma -
Colegio San Agustin
03.1994 - 12.2006
Skills
Leadershipundefined
AMCHAM Member
AMCHAM Member- Energy committee member in 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
SIP Panama
Sindicato de industriale de Panama- Energy committee member
Quote
Before enlightenment: chop wood, carry water. After enlightenment: chop wood, carry water.
Zen Buddhist saying
Timeline
Exchange Program - International Trade
POSCO GROUP UNIVERSITY, TRADE AND TAX LAW
04.2018 - 04.2018
International Trader/Key Account Manager
Posco International Panama
05.2017 - Current
MBA - Coporate Management
Universidad Latina De Panama
01.2014 - 08.2016
Sales Representative (After Point of Sales)
Dell Panama
11.2011 - 05.2017
Customer Service Representative
Data Support Service (DSS)
02.2011 - 07.2011
Assistant Manager
Delegación Peugeot Panama (PSA group)
03.2010 - 10.2010
BACHELOR DEGREE - INTERNATIONAL BUSINESS
Universidad Santa Maria La Antigua
01.2008 - 08.2011
High School Diploma -
Instituto Psicopedagogico La Divina Misericordia
03.2007 - 12.2007
High School Diploma -
Colegio San Agustin
03.1994 - 12.2006
Similar Profiles
CARLA ISABEL ROSAS PINZONCARLA ISABEL ROSAS PINZON
Volunteer at Kiwanis International, Panama City, PanamaVolunteer at Kiwanis International, Panama City, Panama
Stephen PotterStephen Potter
HUC Completions Coordinator at POSCO International at HHI Ulsan Offshore YardHUC Completions Coordinator at POSCO International at HHI Ulsan Offshore Yard
Jang Young (Tiger) ChoiJang Young (Tiger) Choi
Regional Sales Manager in Steel Trading at POSCO International MadridRegional Sales Manager in Steel Trading at POSCO International Madrid