Alejandro Arango
Panama
Summary
Commercial leader with expertise in operational efficiency and sales growth, skilled in digital transformation and strategic analysis. Proven success in enhancing customer experiences and leading high-impact teams.
Overview
5
5
years of professional experience
Work History
Commercial Director
Grupo Lince
08.2023 - 12.2024
- Spearheaded strategic business initiatives, leading transition from manual processes to digitized environment with tools like Salesforce to boost efficiency and customer focus.
- Drove cultural change, empowering sales team with data-driven tools and strategies to enhance customer relationship management, prioritizing high-volume and high-value routes and clients.
- Reported directly to General Manager, providing comprehensive performance analyses to inform and shape business strategies.
- Fostered team empowerment and sales excellence, leading to improved business acquisition and client retention.
- Provided extensive leadership by effectively communicating strategic goals and plans
E-Commerce Operations Manager
Anheuser-Busch
10.2021 - 08.2022
- Optimized e-commerce operations for cost-effective, scalable growth, servicing 49% of national population with enhanced logistics and delivery systems.
- Achieved top-tier global NPS for seller, courier, and customer experience through strategic management and innovation.
- Managed 14 third-party sellers in Panama and Panama Oeste, implementing data analytics to streamline operational and forecasting needs.
New Business Development Manager
Dicarina
03.2021 - 09.2021
- Directed high-profile projects from inception to execution, involving cross-departmental collaboration for planning, design, and scheduling.
- Synchronized sales and marketing strategies with business objectives, fostering client acquisition and driving revenue growth.
- Analyzed product, market, and customer data to inform and predict sales trends and profit projections, influencing long-term business planning.
Catalog Manager
Diario Group Inc
10.2019 - 02.2021
- Led creation and management of 52 store catalogs, generating up to 2,000 daily delivery orders, demonstrating strong command of e-commerce and inventory management.
- Established and maintained relationships with more than 10 key e-commerce partners and suppliers, securing beneficial long-term contracts.
- Enhanced customer experience by systematically organizing and updating product content, leading to increased brand awareness and customer loyalty.
Education
Master of Business Administration - Operations And Process Management
Loyola University New Orleans
New Orleans, LA08.2019
Bachelor of Science - General Business
Louisiana State University
Baton Rouge, LA12.2016
Skills
- Strategic planning
- Sales Masters Training Diploma
- Quality assurance controls
- Bilingual: Spanish, English
- Delivery MGMT: Tookan
- CRMs: Atom, Hubspot, Medallia
- ERPs: Interfuerza, Elconix
- Marketplaces: Vtex, Shopify
Timeline
Commercial Director
Grupo Lince
08.2023 - 12.2024
E-Commerce Operations Manager
Anheuser-Busch
10.2021 - 08.2022
New Business Development Manager
Dicarina
03.2021 - 09.2021
Catalog Manager
Diario Group Inc
10.2019 - 02.2021
Master of Business Administration - Operations And Process Management
Loyola University New Orleans
Bachelor of Science - General Business
Louisiana State University
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