Aleksa Debrosse
Harrisburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Daybright Financial
09.2023 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined processes to enhance service efficiency and reduce response times.
- Mentored junior representatives, fostering an environment of continuous learning and development.
- Implemented feedback mechanisms to improve customer satisfaction scores consistently.
- Collaborated with cross-functional teams to address complex client issues effectively.
- Developed training materials to enhance staff knowledge on products and services offered.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Radiology Regional
Radiology Regional
08.2021 - 08.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Customer Service
TTEC
03.2019 - 04.2021
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Education
Associate of Science - Nurse
Southern Technical College At Fort Myers
Fort Myers, FL05.2021
Skills
- Patient Confidentiality
- Equipment Maintenance
- Computed Tomography
- Barium Swallow
- Screening Mammography
- Staff Training
- Patient Education
- Patient Advocacy
- Ultrasound Examination
- Patient Relations
- Cleaning Products
- X-Rays
Accomplishments
- Improved customer satisfaction by 12% in three months, according to in-store and online surveys.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Collaborated with team of 5 in the development of xray.
Certification
Travel Agent Certification - Training
Languages
French
Full Professional
Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Daybright Financial
09.2023 - 12.2025
Radiology Regional
Radiology Regional
08.2021 - 08.2023
Customer Service
TTEC
03.2019 - 04.2021
Associate of Science - Nurse
Southern Technical College At Fort Myers