Alesha Derylak
Pittsburgh
Summary
Driven individual with a variety of customer service experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender
Let’s Sushi
- Current
- Open/close restaurant according to standards.
- Ensure safe food handling processes.
- Craft consistent and safe cocktails.
- Punch in drink/food orders efficiently.
- Perform proper deposit procedures.
- Ensure customer satisfaction through attentiveness and efficiency.
Retail Store Manager
Mattress Warehouse
01.2023 - Current
- Manage all store operations, submit customer warranties, order/rotate stock, maintain knowledge of all inventory, offer exceptional customer service, perform customer follow ups, submit finance applications, operate STORIS (company operating system), perform returns, stay current with company training, and ensure all display product functions.
Server
Primanti Bros.
11.2021 - 04.2022
- Functions include performing cash/credit transactions, perform nightly rotating clean ups, correctly taking customer orders, enter said orders into Aloha POS system, deliver customer orders the instant they pop up, complete nightly stock rotation, and see to it that the customers became repeat customers.
Server
Walnut Grill Restaurants
04.2021 - 10.2021
- In this particular position I had to accurately take customer food/drink orders, operate POS machine, promptly bring orders to said customers, bus tables, rotate stock, completely nightly rotating clean ups, and properly perform payment transactions.
Bartender/Server
Meatheads Pub & Eatery
06.2019 - 11.2020
- In this position I typically have to watch over the bar, pub, patio, and dining areas ensuring that all the customers are happy. I ensure their happiness by being prompt with food and beverage service after correctly entering my orders into the POS system. On occasion I have to also handle a variety of customer issues from allergies to incorrect food put out by the kitchen staff. I also always make sure to upsell or be able to answer any questions I’m hit with while on my shift. Other than all of that I am responsible for closing out checks whether they be credit or cash and making sure the customers will definitely return. At the end of the shift I am also responsible for a laundry list of nightly clean ups so the environment is safe for the customers and their food. I also must rotate and stock beer at the end of the shift as well.
Bartender
Denny’s Hancock Inn
02.2018 - 02.2020
- While working there as their main evening bartender I had to of course tend to the bar which involves giving great customer service and making a variety of alcoholic drinks and taking correct food orders. I also had to execute those food orders which meant getting back in the kitchen and making the items myself. After a full day of tending bar and making food I had to stock all beer and food items, clean and sanitize every surface I can, and of course securely lock up every night. While working here I received a few dollar an hour raise dues to reliability when new bartenders quit or got fired while maintaining excellent customer service.
Bartender
Niki’s Quick Six
04.2017 - 01.2018
- As a bartender as nikis I was responsible for serving of age customers the alcoholic beverage of their choice. I also had to make any of the food orders they would put in for hoagies, wraps, gyros, and etc. During a few of my day shifts a week the other bartender and myself would put away any and all beer orders that would come in as well as any food orders. After a full shift of providing outstanding customer service we would perform clean ups such as the bathrooms, hoagie bar, entire bar/taps, floors, and rotate the stock of beer and food nightly. The end of shift clean ups also including cashing out registers and doing end of shift deposits to ensure proper funds in the facility.
Production Worker
Noggins Inc.
08.2016 - 02.2017
- As a production line worker we would assemble, bag, label, and pack a wide variety of Operating Room equipment for hospitals and other facilities. We would have to operate some simple machinery such as presses, sealers, JLGs, computers, and label printers. Then at the close of our shifts we would have to assist other areas of the line and sanitize everything hands and products touched. We also had to clean the floors. While at the job I did get promoted to the warehouse for a short period to do shipping and receiving.
FT Sales Associate
Macy’s Inc.
05.2015 - 05.2016
- While in this position at Macy’s I had a variety of responsibilities. First and foremost I had to offer superior customer service whether it was face to face with my clients or over the phone with individuals from all across the country. I had to fulfill online orders every morning and sometimes had pop up orders throughout my day. On top of all of that I had to maintain the appearance of the sales floor and keep the dressing rooms clear. Then at the close of the evening if I was on that shift I had to close out my registers and do all deposits.
Seasonal Sales Associate
Macy’s Inc.
10.2014 - 03.2015
- As a seasonal sales associate I was basically an extra hand for the busiest season of the year. I was responsible for helping customers not wait in long lines and assisting with Watch fittings. I had most of the same functions such as sales floor appearance and emptying fitting rooms. I also had to close down registers in the evenings and make deposits.
Food Server
Kings Family Restaurant
10.2013 - 04.2014
- I performed all the basic functions most servers do. I would get the customers their beverages to start, obtain appetizer orders and put them into the POS system. Then I would obtain the entree orders, put them in the POS system, and return to the kitchen to bring out appetizers and any refills. I would then check on them and offer the best service I could. Once the guests were ready I would bring the check and any to go containers or orders needed. Then would send them off with well wishes. At the end of my shifts I would clean up a specific part of the kitchen or the service station from top to bottom, help with any dishes, and make sure everything was stocked or rotated.
Education
General Academics - High school or equivalent
Kiski Area High School
Vandergrift, PA06.2014
Skills
- Administered operating systems to ensure seamless functionality and support organizational IT infrastructure
- Utilized strong memory skills to support knowledge retention and application in various tasks
- Facilitated smooth dining experiences by efficiently taking orders and serving food
- Managed customer interactions and resolved inquiries to enhance overall service experience
- Developed initiatives aimed at improving customer retention rates and satisfaction
- Facilitated relationship management initiatives to enhance collaboration and communication
- Implemented processes to support organizational goals and improve productivity
- Enhanced operational efficiency by managing daily office functions and supporting team initiatives
- Designed and implemented upscale casual service standards to elevate guest interactions
- Supported kitchen efficiency by managing inventory, maintaining cleanliness, and adhering to safety protocols
- Coordinated bar operations by managing inventory and ensuring timely restocking of supplies Enhanced customer experience by collaborating with bartenders to streamline service and maintain a welcoming environment Led efforts to improve efficiency by organizing bar setup and optimizing workflow
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Optimized workflows to improve task efficiency and productivity
- Led initiatives to optimize sales support processes, enhancing team efficiency and responsiveness Developed training materials for new team members to ensure consistent service quality Coordinated with cross-functional teams to align sales strategies with customer needs
- Implemented systematic approaches to resolve issues, ensuring minimal disruption to workflow
- Oversaw the integration of Microsoft Office tools to enhance team productivity and collaboration Championed the development of streamlined processes for document management and reporting Fostered a culture of efficiency by training team members on advanced Office functionalities
- Managed cash handling operations to maintain financial integrity and security
- Oversaw planning and coordination of banquet events to enhance client experiences and operational efficiency
- Facilitated smooth restaurant operations by promptly taking and processing customer orders
- Conducted negotiations to resolve conflicts and enhance stakeholder relationships
- Oversaw daily food service operations to enhance customer experience Coordinated with kitchen staff to streamline food preparation processes Trained new employees on service standards and best practices
- Delivered high-quality dining experiences to enhance customer satisfaction and loyalty
- Facilitated customer satisfaction by crafting and serving a diverse range of cocktails and beverages
- Oversaw daily retail operations to enhance customer experience and drive sales growth Trained and mentored new staff to ensure high standards of service and product knowledge Collaborated with management to implement promotional strategies that increased foot traffic
- Provided exceptional service over nine years to enhance customer satisfaction and loyalty
- Implemented thorough cleaning procedures to maintain hygienic environments and support operational efficiency
- Oversaw guest reception and seating to enhance dining experience Coordinated with staff to optimize service flow and guest satisfaction Trained new team members on hospitality standards and procedures
- Facilitated customer satisfaction through effective communication and problem-solving strategies
- Crafted innovative cocktail recipes to enhance guest experience and satisfaction
- Oversaw daily retail operations to optimize sales performance Trained and mentored staff to improve service delivery and product knowledge Developed strategies to enhance customer engagement and loyalty
- Led initiatives to enhance customer experience by promoting relevant products Developed strategies to increase revenue through effective upselling practices Cultivated relationships with clients to drive repeat sales and loyalty
- Implemented food safety protocols to maintain high-quality standards in food handling
- Oversaw daily operations to ensure high-quality service delivery Coordinated with staff to optimize guest satisfaction and streamline processes Developed training materials to enhance team performance and service efficiency
- Directed project management efforts to enhance team performance and achieve organizational goals
- Cultivated client relationships through direct sales efforts to enhance customer loyalty
- Managed ingredient selection and preparation to maintain high culinary standards
- Supported restaurant operations by maintaining cleanliness and organization of dining areas
- Managed concurrent responsibilities to ensure seamless workflow and productivity
- Oversaw implementation of CRM software across departments to streamline customer relationship management Coordinated training sessions for staff to maximize software utilization and improve customer engagement Monitored system performance to identify areas for enhancement and drive user adoption
- Led initiatives to enhance customer engagement and drive sales growth Oversaw training programs for new sales associates to improve service quality Developed strategies to optimize product placement and increase visibility
- Managed cash handling operations to maintain financial integrity and security
- Oversaw daily cash handling operations to ensure accuracy and compliance Trained new cashiers on best practices for customer service and transaction processing Implemented strategies to enhance customer satisfaction and streamline checkout procedures
- Utilized advanced organizational skills to streamline processes and enhance operational efficiency over a 10 year career
- Oversaw cash register operations to enhance customer service experience Trained team members on effective transaction processing and customer engagement techniques Implemented best practices for cash handling and register maintenance
- Facilitated daily administrative tasks to support team productivity and workflow
- Customer service
- Retail Sales
- Sales
- Cash Handling
Certification
RAMP certification
Timeline
Retail Store Manager
Mattress Warehouse
01.2023 - Current
Server
Primanti Bros.
11.2021 - 04.2022
Server
Walnut Grill Restaurants
04.2021 - 10.2021
Bartender/Server
Meatheads Pub & Eatery
06.2019 - 11.2020
Bartender
Denny’s Hancock Inn
02.2018 - 02.2020
Bartender
Niki’s Quick Six
04.2017 - 01.2018
Production Worker
Noggins Inc.
08.2016 - 02.2017
FT Sales Associate
Macy’s Inc.
05.2015 - 05.2016
Seasonal Sales Associate
Macy’s Inc.
10.2014 - 03.2015
Food Server
Kings Family Restaurant
10.2013 - 04.2014
Server/Bartender
Let’s Sushi
- Current
General Academics - High school or equivalent
Kiski Area High School