Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Jeffcoat

Philadelphia

Summary

Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.

Overview

11
11
years of professional experience
2014
2014
years of post-secondary education

Work History

Behavior Technician

Northern Children's Services
Philadelphia
12.2023 - Current
  • Implemented individualized behavior intervention plans for children with special needs.
  • Assisted in collecting data on client behaviors and progress toward goals.
  • Collaborated with therapists to develop effective techniques for behavioral change.
  • Educated families on behavioral strategies to support children's development at home.

Behavior Technician

Neurabilities
Philadelphia
02.2023 - 06.2024
  • Implemented individualized behavior intervention plans for children with special needs.
  • Assisted in collecting data on client behaviors and progress toward goals.
  • Educated families on behavioral strategies to support children's development at home.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.

Direct Support Professional

RHD
Philadelphia
01.2022 - 08.2023
  • Assisted individuals with daily living activities and personal care needs.
  • Developed and maintained trusting relationships with clients and their families.
  • Implemented individualized support plans tailored to each client's needs.
  • Trained new staff on care protocols and company policies effectively.

Patient Service Representative

University of Pennsylvania
Philadelphia
08.2019 - 09.2022
  • Assisted patients with scheduling appointments and managing their healthcare needs.
  • Coordinated communication between patients and medical staff to ensure clarity.
  • Managed patient records using electronic health record systems for accuracy.
  • Answered incoming calls in a professional manner.
  • Adhered to HIPAA regulations when handling confidential patient information.

Guest Relations Executive

Magee Rehabilitation Hospital
Philadelphia
08.2016 - 07.2020
  • Managed guest inquiries and provided information on hospital services and programs.
  • Coordinated with medical staff to ensure patient needs were met promptly.
  • Assisted in resolving guest complaints, maintaining a positive environment.
  • Trained new staff on guest relations protocols and best practices.
  • Resolved guest complaints in a professional and courteous manner.

Front Desk Agent

Sheraton Hotel & Resorts
Philadelphia
01.2015 - 07.2016
  • Greeted guests warmly and provided efficient check-in and check-out services.
  • Managed reservation systems to ensure accurate bookings and guest information.
  • Responded promptly to guest inquiries and resolved issues with professionalism.
  • Assisted in training new front desk agents on procedures and customer service standards.
  • Provided excellent customer service while upholding company policies.

Cage Cashier

Sugar House Casino
Philadelphia
02.2014 - 06.2015
  • Processed cash transactions accurately for customer gaming activities.
  • Managed customer inquiries and provided excellent service at the cash cage.
  • Maintained compliance with regulatory requirements during cash handling procedures.
  • Assisted in training new cashiers on procedures and systems.

Education

Medical assistant program

Lincoln Technical Institute
06.2012 - 06.2013

Germantown High School
Philadelphia , PA

Skills

  • Behavior intervention
  • Data collection
  • Social skills training
  • Family education
  • Individualized support
  • Client relationship management
  • Staff training
  • Problem solving
  • Client relationship development
  • Autism spectrum disorder
  • Verbal and written communication
  • Goal setting
  • Team leadership

Timeline

Behavior Technician

Northern Children's Services
12.2023 - Current

Behavior Technician

Neurabilities
02.2023 - 06.2024

Direct Support Professional

RHD
01.2022 - 08.2023

Patient Service Representative

University of Pennsylvania
08.2019 - 09.2022

Guest Relations Executive

Magee Rehabilitation Hospital
08.2016 - 07.2020

Front Desk Agent

Sheraton Hotel & Resorts
01.2015 - 07.2016

Cage Cashier

Sugar House Casino
02.2014 - 06.2015

Medical assistant program

Lincoln Technical Institute
06.2012 - 06.2013

Germantown High School

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Alexandra Jeffcoat