Alex Luca
Easton
Summary
Passionate and results-driven professional with extensive experience at Wind Creek Bethlehem, excelling in policy enforcement and guest relations. Proven ability to lead and train employees while ensuring compliance and safety. Skilled in conflict resolution and security management, fostering a positive atmosphere and enhancing operational efficiency.
Although I am progressing in my current career trajectory, I feel the call to serve my country. As a patriotic American who has benefited from the freedoms afforded me, I hear my country calling me to serve in the Department of Homeland Security as an Immigration and customs enforcement officer. It is my duty as an American to answer her call.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dual Rate Table Games Supervisor
Wind Creek Bethlehem
02.2023 - Current
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Oversaw area games to maintain security and compliance.
- Monitored chips purchases, table inventories, and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
Range Safety Officer
Relic Hunter Firing Line
07.2022 - 02.2023
- Directed safety protocols and daily range operations.
- Enforced range rules and removed users for repeat or critical violations.
- Implemented NRA marksmanship learning processes to guarantee student progress while expediting learning outcomes.
- Worked with gun safety instructors to incorporate best practices to enhance student learning.
- Used NRA instructional methods for weapons handling and gun safety training.
- Implemented firearm safety standards to prevent injuries and accidents at range.
- Input data into the business' records regarding range guests, cross referencing any civil or legal impediments to range use.
- Assisted customers in general retail sales of firearms, ammunition, and firearm accessories adhering to state and federal regulations including overseeing federal background check form 4473 for all firearm purchases.
Produce Sales Associate
Sams Club
09.2018 - 02.2022
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Pleasantly greeted customers and provided prompt and courteous service.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maneuvered forklift safely in congested and confined areas using skill and situational awareness.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
Education
Associate of Applied Science - Radio And Television
Northampton Community College
Bethlehem, PA05-2017
Skills
- Policy enforcement
- Guest relations
- Game rules
- Leading employees
- Security management
- Training employees
- Sales
- Conflict resolution
- Maintaining safety rules
- Managing range safety
- Repairing targets
- Shooting techniques
- Firearms training
- Assessing risks
Certification
- Pennsylvania Gaming Control Board Gaming License: Jan 2023- Present
- NRA Range Safety Officer Certification: Aug. 2022- Aug-2024
Timeline
Dual Rate Table Games Supervisor
Wind Creek Bethlehem
02.2023 - Current
Range Safety Officer
Relic Hunter Firing Line
07.2022 - 02.2023
Produce Sales Associate
Sams Club
09.2018 - 02.2022
Associate of Applied Science - Radio And Television
Northampton Community College
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