Alex Panuccio
Harrisburg
Summary
Experienced IT professional with a diverse background in cybersecurity, technical support, and hardware troubleshooting. Developed expertise in threat detection, risk management, and vulnerability assessments as a Cybersecurity Analyst. Skilled in implementing robust security protocols and ensuring compliance with industry standards such as CMMC and NIST. Proactive approach instrumental in safeguarding critical infrastructures, including successfully defending against a major cyber-attack within an industrial environment. Helpdesk Analyst experience has refined ability to resolve technical issues, support end-users, and maintain high levels of customer satisfaction. Possesses a strong foundation in hardware and software troubleshooting, network support, and process improvements. Committed to continuous learning and contributing to a collaborative IT team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cyber Security Analyst
Industrial Service Solutions
03.2023 - 08.2024
- Oversaw threat detection and mitigation strategies for critical infrastructure
- Analyzed and responded to security incidents across the company and documented all the incidents for insurance purposes
- Managed security assessments for 3 clients, ensuring compliance with industry standards and regulations
- NIST/CMMC
- Managed over 1500 employee's security training, regarding best practices, and reducing potential threats company wide
- Designed and implemented new user training programs, foundational courses, and ongoing education (quarterly and annual refreshers) using KnowBe4
- Utilized behavior-based insights to create targeted training for employees identified as frequent clickers of malicious links
- Managed phishing simulations to test and enhance employees' ability to recognize and respond to threats
- Optimized training costs by transitioning to Caniphish, resulting in $3K savings while streamlining processes
- Implemented a new Anti-Virus, Sophos, for the company that helped reduce false positives, improve security posture
- Negotiated with the AV to reduce software costs for Industrial service solutions saving $108,000
Helpdesk Analyst Tier I
Industrial Service Solutions
06.2022 - 03.2023
- Was responsible for computer upgrades and users with hardware complications
- Answered customer calls, and emails messages regarding technical issues
- Applied knowledge of hardware, software, and networking to resolve issues
- Escalated issues to Tier II technicians as needed
- Documented all interactions with customers
- Maintained knowledge of company products and services
- Provided remote support via remote session to resolve Issues
- Built computers to standard based on user type (engineering, sales, field technician, CSO, CEO, etc)
- Shipped devices, and assisted with setup for users
Hardware Technician
Workforce Unlimited
09.2020 - 01.2021
- Was responsible for computer upgrades and assisting users with hardware complications
- Evaluating Inventory maintained asset control list by users
- Developed a punch alert program for our users, which resulted in cost saving of approximately $40,000 allowed customized responders by multiple users
Education
Bachelors - Computer Science, Cyber Security
ECPI University
Virigina Beach, VA11.2023
Several Certifications -
Surry Early Community College
Dobson, NC08.2021
Skills
- Penn Testing Solutions
- Compliance: NIST/CMMC
- Operating Systems: Windows 7, Windows 10 ,Windows 11, Linux, Android, iOS
- Languages: CSS, C, C#, Python, SQL, HTML, JavaScript
- Software: SQL, Azure, Word Press , Office 365 Suite, Active Directory, Microsoft Exchange, AWS, Wireshark, Packet tracer, Carbon Black, Endpoint Central, Sophos
- Threat Detection
- Risk Management
- Cybersecurity Protocols
- Disaster Recovery
- Security policies
- Problem-solving
Certification
- OSHA-10 Certificate
- Human Resource Development Certificate
- Information Technology Certificate
- Computer Programming and Development Certificate
Timeline
Cyber Security Analyst
Industrial Service Solutions
03.2023 - 08.2024
Helpdesk Analyst Tier I
Industrial Service Solutions
06.2022 - 03.2023
Hardware Technician
Workforce Unlimited
09.2020 - 01.2021
- OSHA-10 Certificate
- Human Resource Development Certificate
- Information Technology Certificate
- Computer Programming and Development Certificate
Bachelors - Computer Science, Cyber Security
ECPI University
Several Certifications -
Surry Early Community College
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