Summary
Overview
Work History
Education
Skills
Timeline
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Alexa Kopp

Williamsport

Summary

Dynamic mortgage professional with a proven track record at Jersey Shore State Bank, excelling in customer service and operational efficiency. Expert in mortgage software and document analysis, I consistently meet deadlines while enhancing team performance and client satisfaction. Detail-oriented and deadline-driven, I implement innovative solutions to streamline processes and improve outcomes.

Overview

7
7
years of professional experience

Work History

Mortgage Loan Closer

Jersey Shore State Bank
11.2020 - 07.2025
  • Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
  • Coordinated activities such as disbursement of funds, booking loans and delivering final documentation to borrowers.
  • Improved overall operational efficiency by implementing new software solutions for mortgage processing tasks.
  • Prepared all paperwork for loan package and arranged ensured timely delivery.
  • Collaborated with title companies for smooth and accurate execution of closing documents.

Mortgage Pre Closer

Jersey Shore State Bank
11.2019 - 11.2020
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Demonstrated proficiency in various mortgage software programs, enabling swift execution of tasks within tight deadlines.
  • Enhanced team performance through regular collaboration with colleagues and sharing best practices in pre-closing tasks.
  • Organized and maintained client files, ensuring easy access to critical information.
  • Assisted in resolving title issues, promoting smoother transactions and customer satisfaction.

Teller

Jersey Shore State Bank
11.2018 - 11.2019
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Education

Bachelor of Science - Business Administration

Pennsylvania College of Technology
Williamsport, PA
05-2018

Skills

  • Writing and verbal communication
  • Customer service and support
  • Detail-oriented
  • Client engagement and assistance
  • Policy adherence
  • Deadline driven
  • Document analysis

Timeline

Mortgage Loan Closer

Jersey Shore State Bank
11.2020 - 07.2025

Mortgage Pre Closer

Jersey Shore State Bank
11.2019 - 11.2020

Teller

Jersey Shore State Bank
11.2018 - 11.2019

Bachelor of Science - Business Administration

Pennsylvania College of Technology

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Alexa Kopp