Alexa Matone
Jessup
Summary
Customer-focused retail professional with 5+ years of experience in sales, supervision, and operations management. Strong leadership, communication, and problem-solving skills with a commitment to delivering excellent service and achieving goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Tj Maxx Dept Store
Dickson City, PA
08.2025 - Current
- Assisted customers in selecting merchandise based on needs and preferences.
- Collaborated with team members to restock shelves and display new arrivals effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Monitored activity in the dressing room areas to ensure that no theft was taking place.
- Folded and hung up clothing that customers had tried on but decided not to purchase.
- Maintained cleanliness and safety standards in storage areas per company guidelines.
- Processed returns quickly and accurately according to company policy.
Shift Supervisor
Pet Supplies Plus
Dickson City, PA
07.2020 - 08.2025
- Counted drawers and followed proper daily cash handling procedures, including end of night deposits.
- Managed team during shift to ensure smooth operations.
- Communicated with other shift leaders to share important information or concerns.
- Trained new staff members on job duties and company policies.
- Assigned tasks to employees based on their skills and abilities.
- Oversee proper feeding, grooming, and habitat maintenance for all animals.
- Monitor animal health and report signs of illness or injury promptly.
- Ensure shelves are well-stocked, organized, and accurately labeled.
- Maintain a clean, safe work environment for customers, pets, and staff.
Education
High School Diploma -
Valley View High School
Archbald, PA06.2020
Skills
- Customer service
- Product knowledge
- Cash handling
- Team management
- Employee training
- Order processing
- Store opening and closing
- POS system operation
- Excellent communication skills
- Task prioritization
- Staff training
Timeline
Sales Associate
Tj Maxx Dept Store
08.2025 - Current
Shift Supervisor
Pet Supplies Plus
07.2020 - 08.2025
High School Diploma -
Valley View High School