Alexa Pastor
Business & Operations Manager
New Alexandria
Summary
Highly organized and detail-driven professional with eight years of experience managing operations, marketing, customer communication, and business development. Known for strong communication skills, relationship building, and the ability to manage multiple projects in fast-paced environments. Brings a problem-solving mindset, adaptability, and a commitment to accuracy and high-quality work.
Overview
9
9
years of professional experience
Work History
Business & Operations Manager
McNaughton Milling Co.
05.2017 - Current
- Manage daily operations for an 8-year period, overseeing marketing, customer communication, inventory, and financial tasks.
- Lead marketing efforts, including social media management and content creation, to improve brand visibility and engagement.
- Build and maintain strong relationships with customers, vendors, and partner businesses as the primary point of contact.
- Handle bookkeeping, payments, banking, and monthly tax documentation with accuracy and attention to detail.
- Identify new business opportunities and supported growth through research, outreach, and partnership development.
- Adapt to shifting priorities and independently problem-solved across all areas of the business.
G.A Building Manager
Herron Recreation and Fitness Center
07.2020 - 06.2021
- Managed opening and closing procedures to ensure facility readiness, safety, and compliance with campus policies.
- Conducted daily activity reports and evaluated employee performance to support smooth operations and service quality.
- Delivered high-level customer service by addressing concerns, assisting patrons, and ensuring a positive facility experience.
- Maintained an organized and efficient office workspace to support staff workflow and daily operations.
Education
Masters of Arts - Applied Criminology
Penn West University
08.2022
Bachelors of Science - Criminal Justice - Justice & Law Concentration
California University of Pennsylvania
05.2020
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Hempfield Area High School
Greensburg, PA05.2016
Skills
- Knowledge in Criminal Justice & Law
- Communication skills
- Organization & Multitasking
- Relationship Building
- Problem Solving
- Proficient in Microsoft
- Leadership
- Decision Making
- Teamwork
Accomplishments
- Division II College Softball Athlete
- 8 semesters on Cal U Deans List
- 6 semesters on Athletic Director Honor Roll
- Justice & Law Club member
- Coordinated all marketing, communication, and customer-facing efforts for a small business, managing schedules, deadlines, and multi-step tasks with 100% on-time completion.
- Streamlined internal processes and documentation, reducing administrative time by 15–20% and improving workflow organization.
- Oversaw data tracking for inventory, orders, and customer accounts, maintaining 99–100% accuracy across financial and operational reports.
- Built and maintained long-term relationships with customers and business partners, contributing to consistent repeat business and improved customer satisfaction.
AWARDS
8 semesters on the Dean's List at Cal U, 6 semesters on Athletic Director Honor Roll at Cal U during undergrad., 4x High Honors recipient at Hempfield Area High School, All-State Softball Award in 2016, 3x First-Team All Section softball award, NCAA D2 Student Athlete for 5 years, Justice & Law club member
Timeline
G.A Building Manager
Herron Recreation and Fitness Center
07.2020 - 06.2021
Business & Operations Manager
McNaughton Milling Co.
05.2017 - Current
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Hempfield Area High School
Masters of Arts - Applied Criminology
Penn West University
Bachelors of Science - Criminal Justice - Justice & Law Concentration
California University of Pennsylvania