Alexa Woltemate
Philadelphia
Summary
Seasoned in the hospitality sector, notably with Nifty Fiftys and Infusion Lounge, I excel in customer service and food safety, ensuring high satisfaction and hygiene standards. My leadership at Infusion Lounge improved team efficiency and dining experience, showcasing my ability to manage under pressure and foster positive environments. You can always count on me to be knowledgeable with solid background in managing take-out orders and ensuring seamless customer service. Proven ability to handle high-volume, fast-paced environments while maintaining quality and efficiency.
Overview
2012
2012
years of professional experience
Work History
Waitress
Dining Car
05.2007 - 10.2008
- Effectively managed challenging customer interactions with patience and professionalism.
- Adapted to feedback from superiors to improve performance and customer satisfaction.
- Maintained a clean and organized workstation to ensure seamless operations and a hygienic dining environment.
- Directed smaller teams of employees to achieve shared objectives efficiently.
Take-Out Specialist
Nifty Fiftys
- Arranged items in containers and bags, taking care to seperate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items. Upsell upsell upsell!!!
Waitress
Nifty Fiftys
01.2009 - 08.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Facilitated smooth lunch and dinner service by leveraging strong communication and organizational skills.
Waitress Supervisor
Infusion Lounge
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
Education
High School Diploma -
Northeast Preparatory School
Philadelphia, PA05.2007
Skills
- Excellent customer service
- Patience and empathy
- Food safety
- Food preparation
- Cleanliness standards
- Phone etiquette
- Quality control
- Complaint resolution
- Constant Professionalism
Timeline
Waitress
Nifty Fiftys
01.2009 - 08.2011
Waitress
Dining Car
05.2007 - 10.2008
Take-Out Specialist
Nifty Fiftys
Waitress Supervisor
Infusion Lounge
High School Diploma -
Northeast Preparatory School
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