Alexander Hanlin
Pittsburgh
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Au Bon Pain
08.2023 - 03.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Trained new employees on proper protocols and customer service standards.
Cafe Supervisor
Au Bon Pain
09.2014 - 08.2023
- Trained new employees on proper protocols and customer service standards.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
CYO Sandwich Maker
Au Bon Pain
09.2013 - 09.2014
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
Education
No Degree - Mathematics
Duquesne University
Pittsburgh, PASkills
- Distribution Management
- Financial Administration
- Customer Retention
- Schedule Management
- Quality Management
- Staff Supervision
- Training and Development
- Team Leadership
Timeline
General Manager
Au Bon Pain
08.2023 - 03.2024
Cafe Supervisor
Au Bon Pain
09.2014 - 08.2023
CYO Sandwich Maker
Au Bon Pain
09.2013 - 09.2014
No Degree - Mathematics
Duquesne University
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