Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Lamb

Dubois,PA

Summary

Dynamic professional with extensive experience in customer service and team leadership at Dunkin' Brands. Proven ability to enhance employee performance through effective training and mentorship. Skilled in money handling and decision-making, consistently improving operational efficiency and customer satisfaction. Recognized for fostering a collaborative work environment that drives results.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Pizza Hut
01.2025 - Current
  • Managed daily delivery routes to ensure timely and efficient service.
  • Operated delivery vehicles while adhering to safety regulations and company policies.
  • Coordinated with logistics teams for optimal route planning and scheduling.
  • Assisted in training new drivers on best practices and operational protocols.

Assistant General Manager

Dunkin' Brands
05.2023 - 01.2025
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.

Assistant General Manager

Dunkin' Brands
12.2020 - 05.2023
  • Assisted in managing daily operations and staff schedules to optimize efficiency.
  • Coordinated communication between departments to ensure seamless workflow and service delivery.
  • Supported the development of training materials for new employees, enhancing onboarding processes.
  • Monitored inventory levels and assisted in procurement processes to maintain stock availability.
  • Contributed to customer service initiatives, resolving client issues promptly to improve satisfaction rates.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.

Crew Member

Dunkin' Brands
06.2020 - 12.2020
  • Provided exceptional customer service by efficiently processing orders and addressing inquiries.
  • Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
  • Collaborated with team members to maintain a clean and organized workspace during peak hours.
  • Assisted in inventory management by restocking supplies and monitoring product levels.

Education

High School Diploma -

DuBois Area High School
DuBois, PA
05.2021

Bachelor of Science - Finance

University of Arizona (Online)
Tucson, AZ
05-2028

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Staff supervision
  • Task delegation

Timeline

Delivery Driver

Pizza Hut
01.2025 - Current

Assistant General Manager

Dunkin' Brands
05.2023 - 01.2025

Assistant General Manager

Dunkin' Brands
12.2020 - 05.2023

Crew Member

Dunkin' Brands
06.2020 - 12.2020

High School Diploma -

DuBois Area High School

Bachelor of Science - Finance

University of Arizona (Online)

Similar Profiles

CREATE PROFILE
Alexander Lamb