Summary
Overview
Work History
Education
Skills
Certifications And Awards
Timeline
Generic

ALEXANDER MCILREE

Pittsburgh

Summary

Results-driven with a proven track record in team leadership, process improvement, and customer satisfaction. Skilled in mentoring teams, streamlining workflows, and using data insights to drive performance. Experienced in managing high-volume, fast-paced environments and aligning daily operations with strategic goals to support business growth.

Overview

11
11
years of professional experience

Work History

Operations Manager

Hertz
Pittsburgh
06.2023 - Current
  • Oversaw operations of a multi-million dollar location, optimizing processes to increase efficiency and reduce costs.
  • Led mentorship programs and resource planning to boost team performance and meet KPIs.
  • Improved customer satisfaction through workflow enhancements and proactive issue resolution.

Team Lead

Topgolf
Pittsburgh
09.2019 - 05.2023
  • Streamlined team workflows, improving productivity and alignment with company objectives.
  • Conducted performance reviews, led training, and mentored staff to support professional growth and retention.
  • Championed process improvements and managed resources within budget.

Shift Manager

Primary Aim LLC
Pittsburgh
11.2018 - 09.2019
  • Directed daily operations, enforced quality standards, and met key performance targets.
  • Trained new employees and applied problem-solving strategies to maintain service continuity.

Assistant Manager

Laughlin Foods Inc
Pittsburgh
05.2014 - 09.2019
  • Oversaw store operations, improved inventory procedures, and enhanced customer experience and food quality.

Assistant Manager

Peace Love & Little Doughnuts
Pittsburgh
09.2018 - 06.2019
  • Managed store operations, inventory, and vendor coordination.
  • Ensured high cleanliness standards and product quality.

Server

Walnut Grill
Pittsburgh
03.2016 - 09.2018
  • Delivered high-quality service, managed high-volume orders, and built strong customer relationships.

Swim Instructor (Seasonal)

Chartiers Valley Swim Club
Pittsburgh
03.2014 - 05.2018
  • Taught swim techniques and water safety in group and individual sessions, promoting student growth in a supportive setting.

Education

High School Diploma -

Chartiers Valley High School
Pittsburgh, PA
06.2018

Skills

  • Leadership
  • Team Development
  • Operational Efficiency
  • Customer Service
  • Inventory Management
  • Problem-Solving
  • Training & Coaching
  • Resource Allocation

Certifications And Awards

Eagle Scout – Highest rank in Boy Scouts of America (earned by only 4% of Scouts)

Timeline

Operations Manager

Hertz
06.2023 - Current

Team Lead

Topgolf
09.2019 - 05.2023

Shift Manager

Primary Aim LLC
11.2018 - 09.2019

Assistant Manager

Peace Love & Little Doughnuts
09.2018 - 06.2019

Server

Walnut Grill
03.2016 - 09.2018

Assistant Manager

Laughlin Foods Inc
05.2014 - 09.2019

Swim Instructor (Seasonal)

Chartiers Valley Swim Club
03.2014 - 05.2018

High School Diploma -

Chartiers Valley High School

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ALEXANDER MCILREE