Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alexander Rymshaw

Lancaster,PA

Summary

Dedicated Server Support Specialist with nearly three years of experience in server administration at IONOS, specializing in troubleshooting, DNS management, web hosting, and server security. Skilled in configuring and maintaining Plesk environments, optimizing performance, and providing top-tier technical support. Passionate about IT infrastructure, continuously expanding expertise in networking and automation while pursuing industry certifications to advance into cybersecurity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server Support Specialist

IONOS Inc.
06.2022 - Current
  • Managed and optimized server environments, ensuring 99.9% uptime and reliable performance for clients.
  • Configured, maintained, and troubleshot servers, resolving an average of 100+ technical issues per week related to performance, security, and connectivity.
  • Provided top-tier technical assistance, achieving customer satisfaction rating through clear communication and efficient problem-solving.
  • Specialized in DNS management, Plesk environments, and SSL/TLS configurations, reducing support escalations by 30% through proactive solutions.
  • Maintained a calm, analytical approach under pressure, consistently meeting service-level agreements (SLAs) and improving resolution times.

Education

High School Diploma -

Columbia High School
Columbia, PA

Certificate of Completion - Electrical Mechanical Engineering

Lancaster County Career & Technology Center
Mount Joy, PA

Skills

  • Hardware & Network Troubleshooting
  • Operating Systems
  • Plesk
  • Network Security
  • Software Troubleshooting
  • Operational Procedures
  • Computer Networking
  • DNS Management
  • SSL/TLS
  • SSH/Putty
  • Virtualization
  • Mobile Devices

Accomplishments

    - National Technical Honor Society

    - 2nd Place at State Mechatronics Competition

Certification

CompTIA A+

Timeline

Server Support Specialist

IONOS Inc.
06.2022 - Current

High School Diploma -

Columbia High School

Certificate of Completion - Electrical Mechanical Engineering

Lancaster County Career & Technology Center

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Alexander Rymshaw