Alexander Saavedra
Allentown
Summary
Detail-oriented IT and cybersecurity graduate with hands-on experience in network support and system deployment. Developed and tested network connections, configured Windows systems, and managed hardware inventory. Completed digital forensics and incident response projects emphasizing security analysis and problem-solving.
Overview
1
1
Certification
Work History
IT Support / Infrastructure Intern
College Campus IT Department
Center Valley
05.2024 - 07.2024
- Provided technical support to staff and students, resolving hardware, software, and network issues efficiently
- Troubleshot system setup failures and connectivity problems, ensuring minimal disruption to services
- Rebuilt and organized campus data closet, enhancing cable management and conducting port testing
- Built and tested network cables; verified active and inactive switch ports
- Installed and configured Windows laptops using institutional system images
- Updated drivers and upgraded systems to Windows 11
- Deployed and configured Microsoft Teams classroom phones
- Performed secure data erasure on retired computers and storage devices
- Assisted staff with troubleshooting computer and software issues.
Intern
Penn State Lehigh Valley
05.2024 - 07.2024
- Delivered technical assistance to staff and students in the college IT department, resolving their technology-related problems.
- Troubleshot laptops and computers lacking setup or internet connectivity by conducting research and problem-solving to resolve issues independently.
- Assisted in rebuilding data closet by constructing network cables, understanding data closet operations, and verifying port connectivity using an Excel tracking sheet.
- Tracked and cataloged laptops for nursing students and staff to ensure proper asset management.
- Assembled and installed classroom phones from their packaging, ensuring proper connectivity and functionality.
- Assessed quantity of old phones in classrooms before transitioning to new team phones, aiding in migration efforts.
- Cleared data from outdated computers to prepare them for disposal, maintaining data security protocols.
Education
B.S. - CYBERSECURITY ANALYTICS AND OPERATIONS, INFO
Penn State Lehigh Valley
Center Valley, PA08.2025
Associate of Arts - General Studies
Lehigh Carbon Community College
Schnecksville, PA12.2022
High School Diploma -
Whitehall High School
Whitehall, PA06.2015
Skills
- Cybersecurity analytics
Security operations fundamentals - System configuration
- Network troubleshooting
- Customer support
- Technical support
- User training
- Static malware analysis
Ghidra and IDA Pro
x32dbg debugging
PEiD and FLOSStools
UPX unpacking - Incident response processes NIST SP 800-61 framework
- Incident response processes
NIST SP 800-61 framework
- ELK log analysis, Windows event log management
- Understanding of risk management
Compliance with GLBA safeguards - ELK log analysis
Windows event log management - Documentation skills
- Windows installation and system setup
Basic PowerShell command-line usage - Inventory management
- Team collaboration
- Problem-solving
Certification
Google IT Certification, 2020
Projects
Conducted digital forensic investigations analyzing memory images, PCAP traffic, and system logs to identify Indicators of Compromise (IOCs). Performed basic malware analysis using Ghidra, IDA, x32dbg, and PEiD. Developed an Incident Response Plan based on NIST SP 800-61 and analyzed ELK and Windows Event Logs to detect suspicious activity. Presented technical findings in structured reports and executive briefings.
Volunteer Experience
- Cyber Security Club, 2024
- Internship at Penn State Lehigh Valley IT Department, 05/24, 07/24
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Dean Award 2023-2025
References
References available upon request.
Timeline
IT Support / Infrastructure Intern
College Campus IT Department
05.2024 - 07.2024
Intern
Penn State Lehigh Valley
05.2024 - 07.2024
B.S. - CYBERSECURITY ANALYTICS AND OPERATIONS, INFO
Penn State Lehigh Valley
Associate of Arts - General Studies
Lehigh Carbon Community College
High School Diploma -
Whitehall High School